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Level 3 Foundation Diploma in Information Technology

Building and Evaluating Online Communities

IT306 · Social Media for Business — Week 6 of 16

CourseIT306
Week6 of 16
SemesterII
TutorOnline in the course chat

This week’s topics

Building and Evaluating Online Communities

  1. User-generated content initiatives
  2. Community moderation strategies
  3. Brand advocacy programmes
  4. Sentiment analysis
  5. How User Generated Content Can Help Your Business Grow
  6. 305 | Do's & Don'ts for Building Relationships & Forming Community - Social Entrepreneurship Course
  7. Thematic Analysis of Social Media data (50,000 YouTube Comments)

What you will be able to do

  • 2.3 Evaluate strategy required to create and encourage an online community.

Activity

Start with this week’s 4 videos, then: Seminar, guided reading and a short written task: evaluate strategy required to create and encourage an online community.

Study materials

Videos

  • How User Generated Content Can Help Your Business Grow · YouTube · HubSpot Marketing · 4 min · for registered students
  • 305 | Do's & Don'ts for Building Relationships & Forming Community - Social Entrepreneurship Course · YouTube · YaleCourses · 7 min · for registered students
  • Thematic Analysis of Social Media data (50,000 YouTube Comments) · YouTube · Qualitative Researcher Dr Kriukow · 14 min · for registered students

Further resources

  • Foundations of Information Systems, 1.1: Web 2.0 and Social Media Platforms · PDF · OpenStax, textbook chapter; pp. 15–16 · for registered students
  • Principles of Marketing, ch. 16: Direct, Online, Social Media, and Mobile Marketing · PDF · OpenStax, textbook chapter; pp. 547–582 · for registered students
  • Workplace Software and Skills, 8.5: Social Media in Business · PDF · OpenStax, textbook chapter; pp. 552–559 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Course chat

Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

Open this week in the portal
Course plan
  • Week 1: Evolution of Social Media in Business
  • Week 2: Selecting Social Media Channels
  • Week 3: Audience Engagement and Digital Risks
  • Week 4: Publishing Considerations and Content Curation
  • Week 5: Website and Social Channel Integration
  • Week 6: Building and Evaluating Online Communities
  • Week 7: Importance of Social Media Governance
  • Midterm: Midterm evaluation
  • Week 9: Developing an Organisational Social Media Policy
  • Week 10: Creating a Strategic Social Media Plan
  • Week 11: Plan Review and Reflective Practice
  • Week 12: Applying Social Media for Business in practice: case studies
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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