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Level 3 Foundation Diploma in Information Technology

Audience Engagement and Digital Risks

IT306 · Social Media for Business — Week 3 of 16

CourseIT306
Week3 of 16
SemesterII
TutorOnline in the course chat

This week’s topics

Audience Engagement and Digital Risks

  1. Engagement metrics and brand loyalty
  2. Negative feedback and viral backlash
  3. Data privacy regulations
  4. Copyright and intellectual property
  5. Listening and engagement on social media | Google Digital Marketing & E-commerce Certificate
  6. Social Media Risks In Business
  7. Navigating Social Media Risks Protect Your Brand from PR Disasters
  8. Data protection, copyright and the law

What you will be able to do

  • 1.3 State the importance of publishing social media content which engages the audience.
  • 1.4 Explain the risks and issues related to social media engagement.

Activity

Start with this week’s 4 videos, then: Seminar, guided reading and a short written task: state the importance of publishing social media content which engages the audience.

Study materials

Videos

  • Listening and engagement on social media | Google Digital Marketing & E-commerce Certificate · YouTube · Grow with Google · 37 min · for registered students
  • Social Media Risks In Business · YouTube · Legal Lioness · 15 min · for registered students
  • Navigating Social Media Risks Protect Your Brand from PR Disasters · YouTube · Centraleyes - Next Generation GRC · 5 min · for registered students
  • Data protection, copyright and the law · Oak National Academy, Key Stage 4 (GCSE level) · for registered students

Further resources

  • Principles of Marketing, 16.4: Ethical Issues in Digital Marketing · PDF · OpenStax, textbook chapter; pp. 559–563 · for registered students
  • Intellectual property: an overview (GOV.UK) · Reading · GOV.UK, guidance · for registered students
  • Introduction to Business 2e, 2.2: The headline or social media test · PDF · OpenStax, textbook chapter; p. 61 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Course chat

Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

Open this week in the portal
Course plan
  • Week 1: Evolution of Social Media in Business
  • Week 2: Selecting Social Media Channels
  • Week 3: Audience Engagement and Digital Risks
  • Week 4: Publishing Considerations and Content Curation
  • Week 5: Website and Social Channel Integration
  • Week 6: Building and Evaluating Online Communities
  • Week 7: Importance of Social Media Governance
  • Midterm: Midterm evaluation
  • Week 9: Developing an Organisational Social Media Policy
  • Week 10: Creating a Strategic Social Media Plan
  • Week 11: Plan Review and Reflective Practice
  • Week 12: Applying Social Media for Business in practice: case studies
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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