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Level 7 Diploma in Tourism and Hospitality Management

Applying Organisational Behaviour in Tourism and Hospitality in practice: case studies

THM705 · Organisational Behaviour in Tourism and Hospitality — Week 12 of 16

CourseTHM705
Week12 of 16
SemesterII
TutorOnline in the course chat

This week’s topics

Applying Organisational Behaviour in Tourism and Hospitality in practice: case studies

  1. Case analysis
  2. Linking theory to practice
  3. Evaluating evidence
  4. Organisational Behaviour Lab
  5. Leadership In HRM - applying the theories

What you will be able to do

  • 1.1 Analyse the management structure of a tourism or hospitality organisation using models of organisational behaviour.
  • 1.2 Evaluate the objectives of a tourism or hospitality organisation.
  • 1.3 Critically evaluate how well the structure of an organisation helps it to achieve its objectives.
  • 2.1 Analyse the performance of an international tourism or hospitality organisation using company and market data.
  • 3.1 Critically review theories of cross-cultural management.
  • 3.3 Critically evaluate how tourism and hospitality organisations can implement models of cross-cultural human resource management.
  • 4.2 Discuss the importance of leadership and management skills in the international tourism and hospitality industry.
  • 4.3 Critically analyse models of motivation and teamwork that are important to the tourism and hospitality industry.

Activity

Start with this week’s 2 videos, then: Case-study workshop: apply the unit’s concepts to a real or realistic case and evaluate the outcome.

Study materials

Videos

  • Organisational Behaviour Lab · YouTube · King's College London · 54 min · for registered students
  • Leadership In HRM - applying the theories · YouTube · The HR Hub with Andrea Adams · 22 min · for registered students
  • HR is shaping the future of hospitality — here's why. · YouTube · eCornell · 59 min · for registered students

Further resources

  • Five Misunderstandings About Case-Study Research · Reading · Arxiv, article · for registered students
  • Workplace Dispute Resolution and the Management of Individual Conflict: Five Case Studies · PDF · Reading, article · for registered students
  • Writing Guide with Handbook, ch. 8.5: Writing an analytical report · PDF · OpenStax, textbook chapter; pp. 254–267 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 11Week 13
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Course plan
  • Week 1: Organisational Structure and Design in Hospitality
  • Week 2: Evaluating Organisational Objectives and Structural Fit
  • Week 3: Performance Analysis in International Tourism
  • Week 4: Structural Realignment for Profitability
  • Week 5: Theories of Cross-Cultural Management
  • Week 6: Workforce Cultural Diversity in Hospitality
  • Week 7: International Human Resource Management Implementation
  • Midterm: Midterm evaluation
  • Week 9: Global Leadership and Management Competencies
  • Week 10: Motivation and Retention in Service Organisations
  • Week 11: Team Dynamics and Teamwork Models
  • Week 12: Applying Organisational Behaviour in Tourism and Hospitalit…
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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