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Level 7 Diploma in Tourism and Hospitality Management

Workforce Cultural Diversity in Hospitality

THM705 · Organisational Behaviour in Tourism and Hospitality — Week 6 of 16

CourseTHM705
Week6 of 16
SemesterII
TutorOnline in the course chat

This week’s topics

Workforce Cultural Diversity in Hospitality

  1. Evolution of workforce diversity concepts
  2. Migration patterns and global labour pools
  3. Multicultural team dynamics
  4. Equity, diversity, and inclusion (EDI) strategies
  5. Lecture 46: Managing Multicultural Teams
  6. Workforce Diversity
  7. Re-imagining leadership and management for the global mobile workforce | London Business School

What you will be able to do

  • 3.2 Review the emergence of the cultural diversity concept and its implications for the tourism and hospitality workforce.

Activity

Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: review the emergence of the cultural diversity concept and its implications for the tourism and hospitality workforce.

Study materials

Videos

  • Workforce Diversity · YouTube · MBA Planet · 33 min · for registered students
  • Re-imagining leadership and management for the global mobile workforce | London Business School · YouTube · London Business School · 41 min · for registered students
  • Diversity, Equity, and Inclusion: Redefining the Hospitality Industry of Tomorrow · YouTube · eCornell · 71 min · for registered students

Further resources

  • Organizational Behavior, ch. 5: Diversity in Organizations · PDF · OpenStax, textbook chapter; pp. 125–158 · for registered students
  • Organizational Behavior, ch. 2: Managing Demographic and Cultural Diversity · PDF · Saylor Academy, textbook chapter; pp. 33–83 · for registered students
  • OECD Tourism Trends and Policies 2024, ch. 2: Strengthening the tourism workforce · PDF · Oecd, report; pp. 47–70 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
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Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

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Course plan
  • Week 1: Organisational Structure and Design in Hospitality
  • Week 2: Evaluating Organisational Objectives and Structural Fit
  • Week 3: Performance Analysis in International Tourism
  • Week 4: Structural Realignment for Profitability
  • Week 5: Theories of Cross-Cultural Management
  • Week 6: Workforce Cultural Diversity in Hospitality
  • Week 7: International Human Resource Management Implementation
  • Midterm: Midterm evaluation
  • Week 9: Global Leadership and Management Competencies
  • Week 10: Motivation and Retention in Service Organisations
  • Week 11: Team Dynamics and Teamwork Models
  • Week 12: Applying Organisational Behaviour in Tourism and Hospitalit…
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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