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Level 7 Diploma in Tourism and Hospitality Management

Motivation and Retention in Service Organisations

THM705 · Organisational Behaviour in Tourism and Hospitality — Week 10 of 16

CourseTHM705
Week10 of 16
SemesterII
TutorOnline in the course chat

This week’s topics

Motivation and Retention in Service Organisations

  1. Content and process motivation theories
  2. Psychological contracts and job crafting
  3. Intrinsic versus extrinsic reward systems
  4. Addressing turnover and burnout in hospitality
  5. RETENTION 1/2 - HRM Lecture 10
  6. Job Design. Or is it Job CRAFTING???
  7. Mod-01 Lec-15 Job Design, Work and Motivation

What you will be able to do

  • 4.3 Critically analyse models of motivation and teamwork that are important to the tourism and hospitality industry.

Activity

Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: critically analyse models of motivation and teamwork that are important to the tourism and hospitality industry.

Study materials

Videos

  • RETENTION 1/2 - HRM Lecture 10 · YouTube · Armin Trost · 51 min · for registered students
  • Job Design. Or is it Job CRAFTING??? · YouTube · The HR Hub with Andrea Adams · 20 min · for registered students
  • Motivation Theories Explained in 10 Minutes · YouTube · EPM · 11 min · for registered students
  • How the Job Characteristics Model Can Improve Motivation - Organizational Psychology Lecture 8.2 · YouTube · Professor Q · 8 min · for registered students
  • Intrinsic & Extrinsic Rewards - Organizational Psychology Lecture 8.1 · YouTube · Professor Q · 4 min · for registered students
  • Employee Reward Systems and Theories · YouTube · Galton College · 60 min · for registered students

Further resources

  • A Review of Self-Determination Theory's Basic Psychological Needs at Work · Reading · Reading, article · for registered students
  • Antecedents of Psychological Contract Breach: Job Demands, Job Resources, and Affect · Reading · Reading, article · for registered students
  • Intrinsic Rewards and Employee's Performance with the Mediating Role of Motivation · Reading · Reading, article · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
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Course plan
  • Week 1: Organisational Structure and Design in Hospitality
  • Week 2: Evaluating Organisational Objectives and Structural Fit
  • Week 3: Performance Analysis in International Tourism
  • Week 4: Structural Realignment for Profitability
  • Week 5: Theories of Cross-Cultural Management
  • Week 6: Workforce Cultural Diversity in Hospitality
  • Week 7: International Human Resource Management Implementation
  • Midterm: Midterm evaluation
  • Week 9: Global Leadership and Management Competencies
  • Week 10: Motivation and Retention in Service Organisations
  • Week 11: Team Dynamics and Teamwork Models
  • Week 12: Applying Organisational Behaviour in Tourism and Hospitalit…
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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