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Level 7 Diploma in Tourism and Hospitality Management

Global Leadership and Management Competencies

THM705 · Organisational Behaviour in Tourism and Hospitality — Week 9 of 16

CourseTHM705
Week9 of 16
SemesterII
TutorOnline in the course chat

This week’s topics

Global Leadership and Management Competencies

  1. Transformational and servant leadership paradigms
  2. Intercultural leadership competencies
  3. Crisis leadership in tourism
  4. Emotional and cultural intelligence in management
  5. Stanford Webinar - Leadership Competencies for Air Transport Professionals
  6. Lecture 17: Emotional Intelligence and Leadership

What you will be able to do

  • 4.2 Discuss the importance of leadership and management skills in the international tourism and hospitality industry.

Activity

Start with this week’s 2 videos, then: Seminar, guided reading and a short written task: discuss the importance of leadership and management skills in the international tourism and hospitality industry.

Study materials

Videos

  • Stanford Webinar - Leadership Competencies for Air Transport Professionals · YouTube · Stanford Online · 61 min · for registered students
  • Leadership and Management in intercultural contexts · YouTube · The Open University Business School · 59 min · for registered students
  • Intercultural Working (2015 #2) · YouTube · The Open University Business School · 60 min · for registered students
  • Leading the intercultural orchestra · YouTube · The Open University Business School · 45 min · for registered students
  • The Art of Building Influence: Five Key Components of Emotional Intelligence · YouTube · eCornell · 43 min · for registered students

Further resources

  • Leader emotional intelligence, leadership styles, commitment and trust on job performance · Reading · Reading, article · for registered students
  • Organizational Behavior, ch. 12: Leading People Within Organizations · PDF · Saylor Academy, textbook chapter; pp. 494–544 · for registered students
  • Leading with Cultural Intelligence, ch. 2: Understanding Culture · PDF · Saylor Academy, textbook chapter; pp. 30–68 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
MidtermWeek 10
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Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

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Course plan
  • Week 1: Organisational Structure and Design in Hospitality
  • Week 2: Evaluating Organisational Objectives and Structural Fit
  • Week 3: Performance Analysis in International Tourism
  • Week 4: Structural Realignment for Profitability
  • Week 5: Theories of Cross-Cultural Management
  • Week 6: Workforce Cultural Diversity in Hospitality
  • Week 7: International Human Resource Management Implementation
  • Midterm: Midterm evaluation
  • Week 9: Global Leadership and Management Competencies
  • Week 10: Motivation and Retention in Service Organisations
  • Week 11: Team Dynamics and Teamwork Models
  • Week 12: Applying Organisational Behaviour in Tourism and Hospitalit…
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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