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Level 6 Diploma in Tourism and Hospitality Management

Applying Organisational Behaviour and Performance in practice: case studies

THM603 · Organisational Behaviour and Performance — Week 12 of 16

CourseTHM603
Week12 of 16
SemesterI
TutorOnline in the course chat

This week’s topics

Applying Organisational Behaviour and Performance in practice: case studies

  1. Case analysis
  2. Linking theory to practice
  3. Evaluating evidence
  4. Case Studies: Predicting Employee Performance
  5. What is Job Analysis? A Google Case Study [2025]

What you will be able to do

  • 1.1 Analyse the management structure of a tourism or hospitality organisation using models of organisational behaviour.
  • 1.2 Analyse the objectives of a tourism or hospitality organisation.
  • 1.3 Evaluate how well the structure of an organisation helps it to achieve its objectives.
  • 2.2 Analyse the impacts of the external operating environment on tourism and hospitality organisations.
  • 3.1 Critically analyse the performance of a tourism or hospitality organisation using company and market data.
  • 4.1 Critically analyse the role of leadership within tourism and hospitality organisations.
  • 4.3 Justify the role of Human Resources Management in developing leadership and management within tourism and hospitality organisations.

Activity

Start with this week’s 2 videos, then: Case-study workshop: apply the unit’s concepts to a real or realistic case and evaluate the outcome.

Study materials

Videos

  • Case Studies: Predicting Employee Performance · YouTube · Wharton People Analytics Conference · 42 min · for registered students
  • What is Job Analysis? A Google Case Study [2025] · YouTube · AIHR - Academy to Innovate HR · 11 min · for registered students
  • HR is shaping the future of hospitality — here's why. · YouTube · eCornell · 59 min · for registered students

Further resources

  • Five Misunderstandings About Case-Study Research · Reading · Arxiv, article · for registered students
  • Workplace Dispute Resolution and the Management of Individual Conflict: Five Case Studies · PDF · Reading, article · for registered students
  • Writing Guide with Handbook, ch. 8.5: Writing an analytical report · PDF · OpenStax, textbook chapter; pp. 254–267 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
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Course plan
  • Week 1: Operational contexts of hospitality and tourism
  • Week 2: External environmental analysis
  • Week 3: Management structures and organisational models
  • Week 4: Organisational objectives and structural alignment
  • Week 5: Performance measurement and data analysis
  • Week 6: Structural redesign and profitability enhancement
  • Week 7: Leadership dynamics in tourism and hospitality
  • Midterm: Midterm evaluation
  • Week 9: Organisational behaviour theories in leadership
  • Week 10: Strategic human resource management
  • Week 11: Integrated performance and leadership evaluation
  • Week 12: Applying Organisational Behaviour and Performance in practi…
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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