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Level 6 Diploma in Tourism and Hospitality Management

Leadership dynamics in tourism and hospitality

THM603 · Organisational Behaviour and Performance — Week 7 of 16

CourseTHM603
Week7 of 16
SemesterI
TutorOnline in the course chat

This week’s topics

Leadership dynamics in tourism and hospitality

  1. Transformational and transactional leadership
  2. Crisis management and decision-making
  3. Shaping service culture and guest experience
  4. Lecture 11: Charismatic and Transformational Leadership
  5. Leading and organising for impact in times of crisis
  6. Transactional vs Transformational Leadership

What you will be able to do

  • 4.1 Critically analyse the role of leadership within tourism and hospitality organisations.

Activity

Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: critically analyse the role of leadership within tourism and hospitality organisations.

Study materials

Videos

  • Leading and organising for impact in times of crisis · YouTube · Saïd Business School, University of Oxford · 64 min · for registered students
  • Transactional vs Transformational Leadership · YouTube · Alexander Lyon Communication Coach · 11 min · for registered students
  • What is Transformational Leadership Theory (and How is it Different to Transactional Leadership?) · YouTube · The Right Questions · 5 min · for registered students
  • What is Transactional Leadership (and How Does it Differ From Transformational Leadership)? · YouTube · The Right Questions · 6 min · for registered students
  • What is Transformational Leadership? · YouTube · Management Courses - Mike Clayton · 10 min · for registered students
  • Transformational Leadership Theory · YouTube · Alexander Lyon Communication Coach · 7 min · for registered students
  • Dr Jonathan Trevor on how new transformational leadership drives change · YouTube · University of Cambridge Judge Business School · 5 min · for registered students

Further resources

  • Abusive Supervision, Customer Orientation and Proactive Customer Service Performance · Reading · Reading, article · for registered students
  • Organizational Behavior, ch. 12.8: Transformational, visionary and charismatic leadership · PDF · OpenStax, textbook chapter; pp. 352–355 · for registered students
  • Perceived leadership style and subjective well-being of employees · Reading · Reading, article · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 6Midterm
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Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

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Course plan
  • Week 1: Operational contexts of hospitality and tourism
  • Week 2: External environmental analysis
  • Week 3: Management structures and organisational models
  • Week 4: Organisational objectives and structural alignment
  • Week 5: Performance measurement and data analysis
  • Week 6: Structural redesign and profitability enhancement
  • Week 7: Leadership dynamics in tourism and hospitality
  • Midterm: Midterm evaluation
  • Week 9: Organisational behaviour theories in leadership
  • Week 10: Strategic human resource management
  • Week 11: Integrated performance and leadership evaluation
  • Week 12: Applying Organisational Behaviour and Performance in practi…
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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