Organisational Behaviour and Performance

Course Description

The aim of this unit is to develop learners’ understanding of behaviour, performance, leadership and management dynamics in tourism and hospitality organisations.

Course Objectives

The aim of this unit is to develop learners’ understanding of behaviour, performance, leadership and management dynamics in tourism and hospitality organisations.

Key Topics

1. LO1: Be able to analyse the fundamental structure and objectives of an organisation in the tourism and hospitality industry.
2. LO2: Understand the operational context of a tourism or hospitality organisation and how it is affected by its external environment.
3. LO3: Understand the performance of an organisation in relation to its external environment and internal structures.
4. LO4: Understand the functions of leadership and management in a tourism or hospitality organisation.

Course Outline

Learning Outcomes

1. LO1 Be able to analyse the fundamental structure and objectives of an organisation in the tourism and hospitality industry.
2. 1.1 Analyse the management structure of a tourism or hospitality organisation using models of organisational behaviour.
3. 1.2 Analyse the objectives of a tourism or hospitality organisation.
4. 1.3 Evaluate how well the structure of an organisation helps it to achieve its objectives.
5. LO2 Understand the operational context of a tourism or hospitality organisation and how it is affected by its external environment.
6. 2.1 Appraise different types of tourism and hospitality organisations in an operational context.
7. 2.2 Analyse the impacts of the external operating environment on tourism and hospitality organisations.
8. LO3 Understand the performance of an organisation in relation to its external environment and internal structures.
9. 3.1 Critically analyse the performance of a tourism or hospitality organisation using company and market data.
10. 3.2 Recommend and justify how a tourism or hospitality organisation can modify its structure or objectives to increase its profitability.
11. LO4 Understand the functions of leadership and management in a tourism or hospitality organisation.
12. 4.1 Critically analyse the role of leadership within tourism and hospitality organisations.
13. 4.2 Apply theories from organisational behaviour to critically appraise the leadership and management of tourism or hospitality organisations.
14. 4.3 Justify the role of Human Resources Management in developing leadership and management within tourism and hospitality organisations.