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Level 6 Diploma in Tourism and Hospitality Management

Integrated performance and leadership evaluation

THM603 · Organisational Behaviour and Performance — Week 11 of 16

CourseTHM603
Week11 of 16
SemesterI
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This week’s topics

Integrated performance and leadership evaluation

  1. Synthesizing internal KPIs and external market data
  2. Formulating structural modification plans
  3. Justifying strategic interventions for sustainable profitability
  4. Organisational Change
  5. Performance Dashboard

What you will be able to do

  • 3.1 Critically analyse the performance of a tourism or hospitality organisation using company and market data.
  • 3.2 Recommend and justify how a tourism or hospitality organisation can modify its structure or objectives to increase its profitability.
  • 4.2 Apply theories from organisational behaviour to critically appraise the leadership and management of tourism or hospitality organisations.
  • 4.3 Justify the role of Human Resources Management in developing leadership and management within tourism and hospitality organisations.

Activity

Start with this week’s 2 videos, then: Seminar, guided reading and a short written task: critically analyse the performance of a tourism or hospitality organisation using company and market data.

Study materials

Videos

  • Organisational Change · YouTube · Galton College · 29 min · for registered students
  • Performance Dashboard · YouTube · Galton College · 19 min · for registered students
  • HR is shaping the future of hospitality — here's why. · YouTube · eCornell · 59 min · for registered students

Further resources

  • Organizational Behavior, ch. 14: Organizational Structure and Change · PDF · Saylor Academy, textbook chapter; pp. 593–639 · for registered students
  • Mastering Strategic Management, ch. 2: Leading Strategically · PDF · Saylor Academy, textbook chapter; pp. 37–70 · for registered students
  • MIT OpenCourseWare 15.320 Strategic Organizational Design (Spring 2011) · Reading · MIT OpenCourseWare, course · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
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Course plan
  • Week 1: Operational contexts of hospitality and tourism
  • Week 2: External environmental analysis
  • Week 3: Management structures and organisational models
  • Week 4: Organisational objectives and structural alignment
  • Week 5: Performance measurement and data analysis
  • Week 6: Structural redesign and profitability enhancement
  • Week 7: Leadership dynamics in tourism and hospitality
  • Midterm: Midterm evaluation
  • Week 9: Organisational behaviour theories in leadership
  • Week 10: Strategic human resource management
  • Week 11: Integrated performance and leadership evaluation
  • Week 12: Applying Organisational Behaviour and Performance in practi…
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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