This week’s topics
Final assessment and submission
- Final coursework submission
- Assessment against all criteria
What you will be able to do
- 1.1 Describe the evolution of operations management from the manufacturing sector to the service sector.
- 1.2 Explain how operations management has become a managerial function in the tourism and hospitality industry.
- 1.3 Analyse the ways in which operations management can be used to create customer value and competitive advantage.
- 2.1 Explain how systems design and process design relate to the tourism and hospitality industry.
- 2.2 Evaluate the importance of ‘process’ and ‘product’ innovation as it applies to tourism and hospitality businesses.
- 2.3 Describe the role and processes of logistics and the supply chain in the context of the tourism and hospitality industry.
- 3.1 Assess the importance of external environmental factors in the context of operations management in the tourism and hospitality industry.
- 3.2 Compare and contrast the operational activities of different businesses operating in the tourism and hospitality industry.
- 3.3 Evaluate the existing and potential impacts of the virtual marketplace on the pattern of operational activities in the tourism and hospitality industry.
- 4.1 Explain what is meant by visitor attraction management.
- 4.2 Examine the role of visitor attractions on the development of tourism destinations.
- 4.3 Analyse how effective management and control systems can lead to competitive advantage for visitor attractions.
Activity
Final assessment week: submission of the unit assignment.
Study materials
The teaching notes, exercises and videos of this week are in the student portal. Your portal is set up as soon as you receive final acceptance, so you can open them before the semester starts.
