This week’s topics
Product and Process Innovation in Hospitality
- Incremental versus radical service innovation
- Continuous process improvement (Lean and Six Sigma)
- Adoption of self-service technologies (SSTs)
- Customer co-creation of value
- Co-creation for Innovation
- What is Six Sigma | Six Sigma Methodologies Explained
What you will be able to do
- 2.2 Evaluate the importance of ‘process’ and ‘product’ innovation as it applies to tourism and hospitality businesses.
Activity
Start with this week’s 2 videos, then: Seminar, guided reading and a short written task: evaluate the importance of ‘process’ and ‘product’ innovation as it applies to tourism and hospitality businesses.
Study materials
Videos
- What is Six Sigma | Six Sigma Methodologies Explained · YouTube · Dr. Haywood · 10 min · for registered students
- What is Six Sigma? (With Examples) | From A Business Professor · YouTube · Business School 101 · 8 min · for registered students
- Innovation | A-Level & IB Business · YouTube · tutor2u · 4 min · for registered students
Further resources
- Principles of Management, ch. 18: Management of Technology and Innovation · PDF · OpenStax, textbook chapter; pp. 543–605 · for registered students
- Developing New Products and Services, ch. 6: Facilitating Creativity and Innovation · PDF · Saylor Academy, textbook chapter; pp. 134–152 · for registered students
- Operations Management (Fanshawe), ch. 16: Just-In-Time and Lean Systems · Reading · Other, textbook chapter; PDF pp. 687–714 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
