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Level 5 Diploma in Tourism and Hospitality Management

Management and Control Systems in Visitor Attractions

THM502 · Operations Management — Week 11 of 16

CourseTHM502
Week11 of 16
SemesterI
TutorOnline in the course chat

This week’s topics

Management and Control Systems in Visitor Attractions

  1. Yield and queue management systems
  2. Quality control mechanisms (SERVQUAL)
  3. Data analytics for crowd control and ticketing
  4. Achieving competitive advantage through operational excellence
  5. Lecture 9 Management of Quality
  6. Lecture 10 Quality Control
  7. CPA Building Competitive Advantage on Data

What you will be able to do

  • 4.3 Analyse how effective management and control systems can lead to competitive advantage for visitor attractions.

Activity

Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: analyse how effective management and control systems can lead to competitive advantage for visitor attractions.

Study materials

Videos

  • Lecture 9 Management of Quality · YouTube · Eddy Witzel · 24 min · for registered students
  • Lecture 10 Quality Control · YouTube · Eddy Witzel · 19 min · for registered students
  • CPA Building Competitive Advantage on Data · YouTube · KnowledgEquity - Support for CPA · 4 min · for registered students

Further resources

  • Principles of Management, ch. 15: The Essentials of Control · PDF · Saylor Academy, textbook chapter; pp. 566–607 · for registered students
  • Service Quality and Customer Satisfaction in the Post Pandemic World · Reading · Reading, article · for registered students
  • Introduction to Business 2e, ch. 10: Achieving World-Class Operations Management · PDF · OpenStax, textbook chapter; pp. 341–374 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 10Week 12
Course chat

Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

Open this week in the portal
Course plan
  • Week 1: Evolution and Foundations of Operations Management
  • Week 2: Strategic Operations and Competitive Advantage
  • Week 3: Operations Systems and Process Design
  • Week 4: Product and Process Innovation in Hospitality
  • Week 5: Supply Chain and Logistics Management
  • Week 6: External Operational Environment and Sector Comparison
  • Week 7: The Virtual Marketplace and Digital Operations
  • Midterm: Midterm evaluation
  • Week 9: Fundamentals of Visitor Attraction Management
  • Week 10: Visitor Attractions and Destination Development
  • Week 11: Management and Control Systems in Visitor Attractions
  • Week 12: Applying Operations Management in practice: case studies
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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