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Level 5 Diploma in Tourism and Hospitality Management

Assignment workshop: research, planning and referencing

THM502 · Operations Management — Week 13 of 16

CourseTHM502
Week13 of 16
SemesterI
TutorOnline in the course chat

This week’s topics

Assignment workshop: research, planning and referencing

  1. Unpacking the assignment brief and criteria
  2. Finding and evaluating sources
  3. Planning and referencing

What you will be able to do

  • 1.1 Describe the evolution of operations management from the manufacturing sector to the service sector.
  • 1.2 Explain how operations management has become a managerial function in the tourism and hospitality industry.
  • 1.3 Analyse the ways in which operations management can be used to create customer value and competitive advantage.
  • 2.1 Explain how systems design and process design relate to the tourism and hospitality industry.
  • 2.2 Evaluate the importance of ‘process’ and ‘product’ innovation as it applies to tourism and hospitality businesses.
  • 2.3 Describe the role and processes of logistics and the supply chain in the context of the tourism and hospitality industry.
  • 3.1 Assess the importance of external environmental factors in the context of operations management in the tourism and hospitality industry.
  • 3.2 Compare and contrast the operational activities of different businesses operating in the tourism and hospitality industry.
  • 3.3 Evaluate the existing and potential impacts of the virtual marketplace on the pattern of operational activities in the tourism and hospitality industry.
  • 4.1 Explain what is meant by visitor attraction management.
  • 4.2 Examine the role of visitor attractions on the development of tourism destinations.
  • 4.3 Analyse how effective management and control systems can lead to competitive advantage for visitor attractions.

Activity

Plan the unit assignment against every criterion; source and reference the evidence.

Study materials

Further resources

  • Writing for Success, ch. 8.1–8.3: Prewriting, outlining and drafting · PDF · Saylor Academy, textbook chapter; pp. 281–318 · for registered students
  • Harvard Referencing quick guide 2025 (York St John University) · PDF · Other, report · for registered students
  • Evaluating Information: Applying the CRAAP Test · PDF · Other, report · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 12Week 14
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Course plan
  • Week 1: Evolution and Foundations of Operations Management
  • Week 2: Strategic Operations and Competitive Advantage
  • Week 3: Operations Systems and Process Design
  • Week 4: Product and Process Innovation in Hospitality
  • Week 5: Supply Chain and Logistics Management
  • Week 6: External Operational Environment and Sector Comparison
  • Week 7: The Virtual Marketplace and Digital Operations
  • Midterm: Midterm evaluation
  • Week 9: Fundamentals of Visitor Attraction Management
  • Week 10: Visitor Attractions and Destination Development
  • Week 11: Management and Control Systems in Visitor Attractions
  • Week 12: Applying Operations Management in practice: case studies
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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