Midterm evaluation

This week’s topics

Midterm evaluation

1. Midterm assessment of the criteria taught so far
2. Individual feedback and targets

What you will be able to do

• 1.1 Describe the evolution of operations management from the manufacturing sector to the service sector.
• 1.2 Explain how operations management has become a managerial function in the tourism and hospitality industry.
• 1.3 Analyse the ways in which operations management can be used to create customer value and competitive advantage.
• 2.1 Explain how systems design and process design relate to the tourism and hospitality industry.
• 2.2 Evaluate the importance of ‘process’ and ‘product’ innovation as it applies to tourism and hospitality businesses.
• 2.3 Describe the role and processes of logistics and the supply chain in the context of the tourism and hospitality industry.

Activity

Midterm assessment task and individual feedback.

Study materials