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Level 5 Diploma in Tourism and Hospitality Management

Fundamentals of Visitor Attraction Management

THM502 · Operations Management — Week 9 of 16

CourseTHM502
Week9 of 16
SemesterI
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This week’s topics

Fundamentals of Visitor Attraction Management

  1. Typology of visitor attractions (natural, heritage, purpose-built)
  2. Operational characteristics and carrying capacity
  3. Visitor flow management
  4. Regulatory and safety requirements

What you will be able to do

  • 4.1 Explain what is meant by visitor attraction management.

Activity

Seminar, guided reading and a short written task: explain what is meant by visitor attraction management.

Study materials

Videos

  • Types Of Tourist Attractions | The 4 Major Types of Visitor Attractions Around The World + Examples! · YouTube · Dr Hayley Stainton | Tourism Teacher · 16 min · for registered students

Further resources

  • Cultural Heritage Tourism Event Planning and Management (Gilley, Lumen/LibreTexts) · Reading · Libretexts, textbook · for registered students
  • Tourism: The International Business (Mill, 2010), ch. 9: The management of tourism · PDF · Other, textbook chapter; pp. 205–250 · for registered students
  • Operations Management (Fanshawe), ch. 8: Capacity Planning & Management · Reading · Other, textbook chapter; PDF pp. 331–376 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
MidtermWeek 10
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Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

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Course plan
  • Week 1: Evolution and Foundations of Operations Management
  • Week 2: Strategic Operations and Competitive Advantage
  • Week 3: Operations Systems and Process Design
  • Week 4: Product and Process Innovation in Hospitality
  • Week 5: Supply Chain and Logistics Management
  • Week 6: External Operational Environment and Sector Comparison
  • Week 7: The Virtual Marketplace and Digital Operations
  • Midterm: Midterm evaluation
  • Week 9: Fundamentals of Visitor Attraction Management
  • Week 10: Visitor Attractions and Destination Development
  • Week 11: Management and Control Systems in Visitor Attractions
  • Week 12: Applying Operations Management in practice: case studies
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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