This week’s topics
Evolution and Foundations of Operations Management
- Transition from manufacturing to services
- Service characteristics (intangibility, inseparability, perishability, heterogeneity)
- Development of the operations management function in tourism and hospitality
- Lecture 1 Introduction to Operations Management | Updated 2026
- Lec 05-Types And Characteristics Of Services Systems
What you will be able to do
- 1.1 Describe the evolution of operations management from the manufacturing sector to the service sector.
- 1.2 Explain how operations management has become a managerial function in the tourism and hospitality industry.
Activity
Start with this week’s 2 videos, then: Seminar, guided reading and a short written task: describe the evolution of operations management from the manufacturing sector to the service sector.
Study materials
Videos
- Lecture 1 Introduction to Operations Management | Updated 2026 · YouTube · Eddy Witzel · 32 min · for registered students
- CIMA E1 Operations Management · YouTube · OpenTuition · 46 min · for registered students
Further resources
- Exploring Business, ch. 11: Operations Management in Manufacturing and Service Industries · PDF · Saylor Academy, textbook chapter; PDF pp. 565–614 · for registered students
- Operations Management (Fanshawe), ch. 1: Introduction to Operations Management · Reading · Other, textbook chapter; PDF pp. 23–52 · for registered students
- All Are Welcome: An Introduction to the Hospitality Industry, ch. 7: Lodging and Hotel Operations · Reading · Libretexts, textbook chapter · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
