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Level 4 Diploma in Logistics and Supply Chain Management

External Communication Barriers and Crisis Communication

LSC405 · Communication in Business — Week 11 of 16

CourseLSC405
Week11 of 16
SemesterII
TutorOnline in the course chat

This week’s topics

External Communication Barriers and Crisis Communication

  1. Cross-cultural communication and language differences
  2. Technological incompatibility and transmission noise
  3. Reputation management in crisis situations
  4. Protocols for resolving external miscommunication
  5. How to Succeed in Crisis Communications | Internal and External Communications | Webinar Recording
  6. Business Speaker Erin Meyer: How Cultural Differences Affect Business
  7. Webinar 2 Crisis Communications for Internal & External Audiences

What you will be able to do

  • 4.4 Assess external barriers to effective communication in a business.

Activity

Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: assess external barriers to effective communication in a business.

Study materials

Videos

  • How to Succeed in Crisis Communications | Internal and External Communications | Webinar Recording · YouTube · Liana Technologies · 46 min · for registered students
  • Business Speaker Erin Meyer: How Cultural Differences Affect Business · YouTube · The Lavin Agency · 4 min · for registered students
  • Webinar 2 Crisis Communications for Internal & External Audiences · YouTube · Griffith College Dublin · 94 min · for registered students

Further resources

  • Business Communication for Success, ch. 17: Negative News and Crisis Communication · PDF · Saylor Academy, textbook chapter; PDF pp. 646–678 · for registered students
  • Organizational Behavior, ch. 11.3: Factors affecting communication · PDF · OpenStax, textbook chapter; pp. 310–311 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 10Week 12
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Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

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Course plan
  • Week 1: Foundations and Models of Communication
  • Week 2: Strategic Value and Elements of Communication
  • Week 3: Verbal and Non-Verbal Communication
  • Week 4: Professional Written Communication
  • Week 5: Internal Organisational Communication
  • Week 6: Internal Stakeholder Analysis
  • Week 7: Internal Barriers to Communication
  • Midterm: Midterm evaluation
  • Week 9: External Business Communication
  • Week 10: External Stakeholder Analysis
  • Week 11: External Communication Barriers and Crisis Communication
  • Week 12: Applying Communication in Business in practice: case studies
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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