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Level 4 Diploma in Logistics and Supply Chain Management

Internal Barriers to Communication

LSC405 · Communication in Business — Week 7 of 16

CourseLSC405
Week7 of 16
SemesterII
TutorOnline in the course chat

This week’s topics

Internal Barriers to Communication

  1. Functional silos and structural fragmentation
  2. Information overload and message distortion
  3. Psychological bias and resistance to change
  4. Methods for dismantling internal communication barriers
  5. 3 Internal Communication Mistakes Organizations Make and How to Avoid Them
  6. A critical review of resistance to change in organisations
  7. John Kotter - Resistance to Change

What you will be able to do

  • 3.4 Assess internal barriers to effective communication in a business.

Activity

Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: assess internal barriers to effective communication in a business.

Study materials

Videos

  • 3 Internal Communication Mistakes Organizations Make and How to Avoid Them · YouTube · Bulb Digital · 12 min · for registered students
  • A critical review of resistance to change in organisations · YouTube · Galton College · 19 min · for registered students
  • John Kotter - Resistance to Change · YouTube · Dr. John Kotter · 4 min · for registered students

Further resources

  • Principles of Management, ch. 12: Communication in Organizations · PDF · Saylor Academy, textbook chapter; pp. 456–494 · for registered students
  • Organizational Behavior, ch. 11.3: Factors affecting communication · PDF · OpenStax, textbook chapter; pp. 310–311 · for registered students
  • Organizational Behavior, ch. 14: Organizational Structure and Change · PDF · Saylor Academy, textbook chapter; pp. 593–639 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 6Midterm
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Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

Open this week in the portal
Course plan
  • Week 1: Foundations and Models of Communication
  • Week 2: Strategic Value and Elements of Communication
  • Week 3: Verbal and Non-Verbal Communication
  • Week 4: Professional Written Communication
  • Week 5: Internal Organisational Communication
  • Week 6: Internal Stakeholder Analysis
  • Week 7: Internal Barriers to Communication
  • Midterm: Midterm evaluation
  • Week 9: External Business Communication
  • Week 10: External Stakeholder Analysis
  • Week 11: External Communication Barriers and Crisis Communication
  • Week 12: Applying Communication in Business in practice: case studies
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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