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Level 4 Diploma in Logistics and Supply Chain Management

Verbal and Non-Verbal Communication

LSC405 · Communication in Business — Week 3 of 16

CourseLSC405
Week3 of 16
SemesterII
TutorOnline in the course chat

This week’s topics

Verbal and Non-Verbal Communication

  1. Active listening techniques
  2. Paralanguage and vocal inflection
  3. Kinesics, eye contact, and proxemics
  4. Delivering professional business briefings
  5. The Art of Active Listening | The Harvard Business Review Guide
  6. The Importance of Vocal Variety in Presentations
  7. Think Fast, Talk Smart: Communication Techniques

What you will be able to do

  • 2.1 Explain different elements of communication.
  • 2.2 Demonstrate effective verbal and non-verbal communication.

Activity

Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: explain different elements of communication.

Study materials

Videos

  • The Art of Active Listening | The Harvard Business Review Guide · YouTube · Harvard Business Review · 8 min · for registered students
  • The Importance of Vocal Variety in Presentations · YouTube · Deborah Grayson Riegel · 11 min · for registered students
  • Think Fast, Talk Smart: Communication Techniques · YouTube · Stanford Graduate School of Business · 58 min · for registered students

Further resources

  • Business Communication for Success, ch. 11.2: Types of nonverbal communication · PDF · Saylor Academy, textbook chapter; pp. 427–438 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 2Week 4
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Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

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Course plan
  • Week 1: Foundations and Models of Communication
  • Week 2: Strategic Value and Elements of Communication
  • Week 3: Verbal and Non-Verbal Communication
  • Week 4: Professional Written Communication
  • Week 5: Internal Organisational Communication
  • Week 6: Internal Stakeholder Analysis
  • Week 7: Internal Barriers to Communication
  • Midterm: Midterm evaluation
  • Week 9: External Business Communication
  • Week 10: External Stakeholder Analysis
  • Week 11: External Communication Barriers and Crisis Communication
  • Week 12: Applying Communication in Business in practice: case studies
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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