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Level 4 Diploma in Logistics and Supply Chain Management

Professional Written Communication

LSC405 · Communication in Business — Week 4 of 16

CourseLSC405
Week4 of 16
SemesterII
TutorOnline in the course chat

This week’s topics

Professional Written Communication

  1. Formal report writing and structures
  2. Professional email etiquette
  3. Executive summaries and business memos
  4. Clarity and tone in written documentation
  5. Writing a business research report
  6. Preparing Executive Summaries | Episode 14
  7. 8 Email Etiquette Tips - How to Write Better Emails at Work

What you will be able to do

  • 2.3 Demonstrate effective written communication.

Activity

Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: demonstrate effective written communication.

Study materials

Videos

  • Writing a business research report · YouTube · RMIT University Library Videos · 9 min · for registered students
  • Preparing Executive Summaries | Episode 14 · YouTube · Alanis Business Academy · 17 min · for registered students
  • 8 Email Etiquette Tips - How to Write Better Emails at Work · YouTube · Harvard Business Review · 7 min · for registered students

Further resources

  • Business Communication for Success, ch. 9.1–9.2: E-mail, netiquette, memos and letters · PDF · Saylor Academy, textbook chapter; pp. 324–339 · for registered students
  • Writing Guide with Handbook, ch. 8.3: Informal and formal analytical reports · PDF · OpenStax, textbook chapter; pp. 246–248 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 3Week 5
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Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

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Course plan
  • Week 1: Foundations and Models of Communication
  • Week 2: Strategic Value and Elements of Communication
  • Week 3: Verbal and Non-Verbal Communication
  • Week 4: Professional Written Communication
  • Week 5: Internal Organisational Communication
  • Week 6: Internal Stakeholder Analysis
  • Week 7: Internal Barriers to Communication
  • Midterm: Midterm evaluation
  • Week 9: External Business Communication
  • Week 10: External Stakeholder Analysis
  • Week 11: External Communication Barriers and Crisis Communication
  • Week 12: Applying Communication in Business in practice: case studies
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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