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Level 4 Diploma in Logistics and Supply Chain Management

Strategic Value and Elements of Communication

LSC405 · Communication in Business — Week 2 of 16

CourseLSC405
Week2 of 16
SemesterII
TutorOnline in the course chat

This week’s topics

Strategic Value and Elements of Communication

  1. Role of communication in operational efficiency
  2. Sender, message, and medium dynamics
  3. Context and perceptual filters
  4. Feedback loops in business
  5. The Communications Process
  6. 5 Most Common Types of Perceptual Biases in the Workplace | From A Business Professor
  7. Communications Channels

What you will be able to do

  • 1.3 Discuss why effective communication is important to a business.
  • 2.1 Explain different elements of communication.

Activity

Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: discuss why effective communication is important to a business.

Study materials

Videos

  • The Communications Process · YouTube · Galton College · 28 min · for registered students
  • 5 Most Common Types of Perceptual Biases in the Workplace | From A Business Professor · YouTube · Business School 101 · 9 min · for registered students
  • Communications Channels · YouTube · Galton College · 47 min · for registered students

Further resources

  • Business Communication for Success, ch. 1.2: What is communication? · PDF · Saylor Academy, textbook chapter; pp. 11–21 · for registered students
  • Organizational Behavior, ch. 11.1: The process of managerial communication · PDF · OpenStax, textbook chapter; pp. 304–305 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 1Week 3
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Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

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Course plan
  • Week 1: Foundations and Models of Communication
  • Week 2: Strategic Value and Elements of Communication
  • Week 3: Verbal and Non-Verbal Communication
  • Week 4: Professional Written Communication
  • Week 5: Internal Organisational Communication
  • Week 6: Internal Stakeholder Analysis
  • Week 7: Internal Barriers to Communication
  • Midterm: Midterm evaluation
  • Week 9: External Business Communication
  • Week 10: External Stakeholder Analysis
  • Week 11: External Communication Barriers and Crisis Communication
  • Week 12: Applying Communication in Business in practice: case studies
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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