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Level 4 Diploma in Logistics and Supply Chain Management

Foundations and Models of Communication

LSC405 · Communication in Business — Week 1 of 16

CourseLSC405
Week1 of 16
SemesterII
TutorOnline in the course chat

This week’s topics

Foundations and Models of Communication

  1. Defining business communication
  2. Shannon-Weaver transmission model
  3. Berlo's SMCR model
  4. Stages of the communication process
  5. Understanding Communication Models - Shannon Weaver & Berlo's SMCR (12 Minutes)
  6. Transmission Model of Communication: Shannon and Weaver
  7. Communication Models: Basic SMCR Model

What you will be able to do

  • 1.1 Explain the term ‘communication.’
  • 1.2 Compare different stages of a communication model.

Activity

Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: explain the term ‘communication.’

Study materials

Videos

  • Understanding Communication Models - Shannon Weaver & Berlo's SMCR (12 Minutes) · YouTube · Microlearning Daily · 11 min · for registered students
  • Transmission Model of Communication: Shannon and Weaver · YouTube · Alexander Lyon Communication Coach · 4 min · for registered students
  • Communication Models: Basic SMCR Model · YouTube · Patricia Jenkinson · 5 min · for registered students

Further resources

  • Business Communication for Success, ch. 1.2: What is communication? · PDF · Saylor Academy, textbook chapter; pp. 11–21 · for registered students
  • Organizational Behavior, ch. 11.1: The process of managerial communication · PDF · OpenStax, textbook chapter; pp. 304–305 · for registered students
  • Principles of Marketing, ch. 13.2: The communication process · PDF · OpenStax, textbook chapter; pp. 442–444 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Course chat

Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

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Course plan
  • Week 1: Foundations and Models of Communication
  • Week 2: Strategic Value and Elements of Communication
  • Week 3: Verbal and Non-Verbal Communication
  • Week 4: Professional Written Communication
  • Week 5: Internal Organisational Communication
  • Week 6: Internal Stakeholder Analysis
  • Week 7: Internal Barriers to Communication
  • Midterm: Midterm evaluation
  • Week 9: External Business Communication
  • Week 10: External Stakeholder Analysis
  • Week 11: External Communication Barriers and Crisis Communication
  • Week 12: Applying Communication in Business in practice: case studies
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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