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Level 4 Diploma in Logistics and Supply Chain Management

Internal Organisational Communication

LSC405 · Communication in Business — Week 5 of 16

CourseLSC405
Week5 of 16
SemesterII
TutorOnline in the course chat

This week’s topics

Internal Organisational Communication

  1. Downward, upward, and horizontal communication flows
  2. Enterprise intranets and team collaboration tools
  3. Company town halls and operational briefings
  4. Formal channels vs informal grapevines
  5. What is Internal Communication and Why is it Important? [Definition, Types and Strategy]
  6. The Right Channel Mix for Internal Communications - Masterclass
  7. How to improve your internal communications channels

What you will be able to do

  • 3.1 Explain what is meant by the term ‘internal communication’.
  • 3.2 Compare ways in which a business communicates internally.

Activity

Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: explain what is meant by the term ‘internal communication’.

Study materials

Videos

  • What is Internal Communication and Why is it Important? [Definition, Types and Strategy] · YouTube · PRLab: The Public Relations Channel · 5 min · for registered students
  • The Right Channel Mix for Internal Communications - Masterclass · YouTube · Staffbase · 8 min · for registered students
  • How to improve your internal communications channels · YouTube · Joanna Parsons · 8 min · for registered students

Further resources

  • Principles of Management, ch. 16: Managerial Communication · PDF · OpenStax, textbook chapter; pp. 477–500 · for registered students
  • Principles of Management, ch. 12: Communication in Organizations · PDF · Saylor Academy, textbook chapter; pp. 456–494 · for registered students
  • Organizational Behavior, ch. 11: Communication · PDF · OpenStax, textbook chapter; pp. 317–340 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 4Week 6
Course chat

Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

Open this week in the portal
Course plan
  • Week 1: Foundations and Models of Communication
  • Week 2: Strategic Value and Elements of Communication
  • Week 3: Verbal and Non-Verbal Communication
  • Week 4: Professional Written Communication
  • Week 5: Internal Organisational Communication
  • Week 6: Internal Stakeholder Analysis
  • Week 7: Internal Barriers to Communication
  • Midterm: Midterm evaluation
  • Week 9: External Business Communication
  • Week 10: External Stakeholder Analysis
  • Week 11: External Communication Barriers and Crisis Communication
  • Week 12: Applying Communication in Business in practice: case studies
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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