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Level 6 Diploma in Business Management

Quality Improvement Tools and Techniques

BM603 · Operations Management — Week 10 of 16

CourseBM603
Week10 of 16
SemesterI
TutorOnline in the course chat

This week’s topics

Quality Improvement Tools and Techniques

  1. Statistical Process Control (SPC)
  2. Six Sigma DMAIC methodology
  3. Ishikawa fishbone diagrams and 5 Whys
  4. Failure Mode and Effects Analysis (FMEA)
  5. Lec 46-Six Sigma
  6. Lec 43-7 QC Tools
  7. Lec 39-Statistical Concepts in Quality Control-I (Overview of Control Charts)

What you will be able to do

  • 4.2 Assess how quality management techniques are applied to improve operations in a selected organisation.

Activity

Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: assess how quality management techniques are applied to improve operations in a selected organisation.

Study materials

Videos

  • Lean Six Sigma unwrapped · YouTube · The Open University Business School · 51 min · for registered students
  • What is Six Sigma? (With Examples) | From A Business Professor · YouTube · Business School 101 · 8 min · for registered students

Further resources

  • MIT OCW 16.660J Introduction to Lean Six Sigma Methods (IAP 2012), Quality tools and topics · PDF · MIT OpenCourseWare, slides · for registered students
  • MIT OCW 16.660J Introduction to Lean Six Sigma Methods (IAP 2012), Six Sigma basics · PDF · MIT OpenCourseWare, slides · for registered students
  • MIT OCW 15.760B Introduction to Operations Management (Spring 2004), Quality · PDF · MIT OpenCourseWare, slides · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 9Week 11
Course chat

Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

Open this week in the portal
Course plan
  • Week 1: Strategic Role of Operations Management
  • Week 2: Operations Management Processes and Typologies
  • Week 3: Operations Performance Objectives
  • Week 4: The Three Es and Value Optimisation
  • Week 5: Process Design, Mapping, and Flowcharting
  • Week 6: Lean Operations and Waste Reduction
  • Week 7: Business Process Reengineering (BPR)
  • Midterm: Midterm evaluation
  • Week 9: Total Quality Management (TQM) Philosophy
  • Week 10: Quality Improvement Tools and Techniques
  • Week 11: Emerging Technologies in Quality and Operations Management
  • Week 12: Applying Operations Management in practice: case studies
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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