This week’s topics
The Three Es and Value Optimisation
- Economy, efficiency, and effectiveness appraisal
- Cost-of-quality models
- Cost minimisation versus quality maximisation tensions
- Value-for-money operational audits
- The 3Es Model in Measuring Business Performance
- Costs of Quality - Failure, Appraisal, and Prevention Costs
- Lecture 9 Management of Quality
What you will be able to do
- 2.1 Appraise the importance of the ‘Three Es’ to organisations.
- 2.2 Assess the impact of the tension between cost minimisation and quality maximisation.
Activity
Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: appraise the importance of the ‘Three Es’ to organisations.
Study materials
Videos
- The 3Es Model in Measuring Business Performance · YouTube · Galton College · 24 min · for registered students
- Costs of Quality - Failure, Appraisal, and Prevention Costs · YouTube · Dr. Haywood · 4 min · for registered students
- Lecture 9 Management of Quality · YouTube · Eddy Witzel · 24 min · for registered students
Further resources
- The Green Book: Central Government Guidance on Appraisal and Evaluation (HM Treasury, 2026) · PDF · GOV.UK, guidance; 88 pages · for registered students
- Operations Management (Fanshawe), ch. 6: Managing Quality · Reading · Other, textbook chapter; PDF pp. 229–284 · for registered students
- MIT OCW 15.760B Introduction to Operations Management (Spring 2004), Quality · PDF · MIT OpenCourseWare, slides · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
