Operations Management Processes and Typologies

This week’s topics

Operations Management Processes and Typologies

1. The 4Vs model (volume, variety, variation, visibility)
2. Input-transformation-output frameworks
3. Hayes and Wheelwright four-stage model
4. Process boundary evaluation
5. noc20 mg04 lec09 Input Output Map

What you will be able to do

• 1.2 Analyse the operations functions of a selected organisation.
• 1.3 Evaluate the operations management process of a selected organisation using relevant models.

Activity

Start with this week’s video, then: Seminar, guided reading and a short written task: analyse the operations functions of a selected organisation.

Study materials

Videos

• (10 mins - more theory) The Importance of managing service organisation boundaries · YouTube · Glenn Parry · 11 min · for registered students
• (5mins) The Importance of managing service organisation boundaries · YouTube · Glenn Parry · 7 min · for registered students

Further resources

• MIT OpenCourseWare 15.760B Introduction to Operations Management (Spring 2004) · Reading · MIT OpenCourseWare, course · for registered students
• Introduction to Operations Management (Seneca Polytechnic) – whole book · Reading · Other, textbook; 125 pages · for registered students
• MIT OCW 15.769 Operations Strategy (Fall 2010), Frameworks for strategy and the decision category approach · PDF · MIT OpenCourseWare, slides · for registered students