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Operations Management

BM603

Course CodeBM603
ECTS

Course Description

The aim of this unit is to provide learners with an understanding of the production/operations management function in both manufacturing and service industries and to introduce key issues and techniques in operations management.

Course Objectives

The aim of this unit is to provide learners with an understanding of the production/operations management function in both manufacturing and service industries and to introduce key issues and techniques in operations management.

Key Topics

  1. LO1: Understand the nature and importance of operations management.
  2. LO2: Be able to evaluate the link between operations management and strategic planning.
  3. LO3: Be able to assess how to organise a typical production process.
  4. LO4: Be able to apply relevant techniques to the production of an operational plan for an organisation.

Course Outline

WeekTopics
1Strategic Role of Operations Management
2Operations Management Processes and Typologies
3Operations Performance Objectives
4The Three Es and Value Optimisation
5Process Design, Mapping, and Flowcharting
6Lean Operations and Waste Reduction
7Business Process Reengineering (BPR)
MidtermMidterm evaluation
9Total Quality Management (TQM) Philosophy
10Quality Improvement Tools and Techniques
11Emerging Technologies in Quality and Operations Management
12Applying Operations Management in practice: case studies
13Assignment workshop: research, planning and referencing
14Assignment workshop: drafting, feedback and improvement
15Review and coursework completion
FinalFinal assessment and submission

Learning Outcomes

  1. LO1 Understand the nature and importance of operations management.
  2. 1.1 Explain why operations management is important for organisations.
  3. 1.2 Analyse the operations functions of a selected organisation.
  4. 1.3 Evaluate the operations management process of a selected organisation using relevant models.
  5. LO2 Be able to evaluate the link between operations management and strategic planning.
  6. 2.1 Appraise the importance of the ‘Three Es’ to organisations.
  7. 2.2 Assess the impact of the tension between cost minimisation and quality maximisation.
  8. 2.3 Evaluate the significance of the five performance objectives that underpin operations management to organisation.
  9. LO3 Be able to assess how to organise a typical production process.
  10. 3.1 Assess the importance of process mapping and flowcharting.
  11. 3.2 Analyse the concept of lean operations and waste reduction
  12. 3.3 Analyse the concept and importance of process reengineering
  13. LO4 Be able to apply relevant techniques to the production of an operational plan for an organisation.
  14. 4.1 Analyse the applicability of Total Quality Management (TQM) in a selected organisation.
  15. 4.2 Assess how quality management techniques are applied to improve operations in a selected organisation.
  16. 4.3 Create a plan to use emerging technologies (IoT, AI, blockchain) in TQM process.
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