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Level 6 Diploma in Business Management

Process Design, Mapping, and Flowcharting

BM603 · Operations Management — Week 5 of 16

CourseBM603
Week5 of 16
SemesterI
TutorOnline in the course chat

This week’s topics

Process Design, Mapping, and Flowcharting

  1. ANSI and BPMN flowcharting notations
  2. Service blueprinting and fail-safing
  3. Cycle time and takt time analysis
  4. Bottleneck and constraint identification
  5. FBPM-3.1.: Fundamentals of Business Process Management (BPM) - First Steps with BPMN
  6. FBPM-7.1.: Fundamentals of Business Process Management (BPM) - Flow Analysis
  7. Demo: BPMN Process Model Simulation in BIMP

What you will be able to do

  • 3.1 Assess the importance of process mapping and flowcharting.

Activity

Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: assess the importance of process mapping and flowcharting.

Study materials

Videos

  • FBPM-3.1.: Fundamentals of Business Process Management (BPM) - First Steps with BPMN · YouTube · Jan Mendling · 7 min · for registered students
  • FBPM-7.1.: Fundamentals of Business Process Management (BPM) - Flow Analysis · YouTube · Jan Mendling · 23 min · for registered students
  • Demo: BPMN Process Model Simulation in BIMP · YouTube · Marlon Dumas · 14 min · for registered students

Further resources

  • MIT OCW 16.660J Introduction to Lean Six Sigma Methods (IAP 2012), Value stream mapping basics · PDF · MIT OpenCourseWare, slides · for registered students
  • MIT OpenCourseWare 15.760B Introduction to Operations Management (Spring 2004) · Reading · MIT OpenCourseWare, course · for registered students
  • Introduction to Operations Management (Seneca Polytechnic) – whole book · Reading · Other, textbook; 125 pages · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 4Week 6
Course chat

Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

Open this week in the portal
Course plan
  • Week 1: Strategic Role of Operations Management
  • Week 2: Operations Management Processes and Typologies
  • Week 3: Operations Performance Objectives
  • Week 4: The Three Es and Value Optimisation
  • Week 5: Process Design, Mapping, and Flowcharting
  • Week 6: Lean Operations and Waste Reduction
  • Week 7: Business Process Reengineering (BPR)
  • Midterm: Midterm evaluation
  • Week 9: Total Quality Management (TQM) Philosophy
  • Week 10: Quality Improvement Tools and Techniques
  • Week 11: Emerging Technologies in Quality and Operations Management
  • Week 12: Applying Operations Management in practice: case studies
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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