Business and technology qualifications, Levels 3-6, in Brussels. Explore qualifications
Portal login
Level 6 Diploma in Business Management

Total Quality Management (TQM) Philosophy

BM603 · Operations Management — Week 9 of 16

CourseBM603
Week9 of 16
SemesterI
TutorOnline in the course chat

This week’s topics

Total Quality Management (TQM) Philosophy

  1. Core philosophies of Deming, Juran, and Crosby
  2. Continuous improvement (Kaizen) culture
  3. Customer-defined quality
  4. ISO 9001 and the EFQM Excellence Model
  5. Lec 38-Total Quality Management
  6. Lec 37-Modern Quality Management and Total Quality Management

What you will be able to do

  • 4.1 Analyse the applicability of Total Quality Management (TQM) in a selected organisation.

Activity

Start with this week’s 2 videos, then: Seminar, guided reading and a short written task: analyse the applicability of Total Quality Management (TQM) in a selected organisation.

Study materials

Videos

  • Why Kaizen Programs Fail (And How to Restart Them Successfully) · YouTube · Mark Graban: Lean Leadership & More · 51 min · for registered students

Further resources

  • Operations Management (Fanshawe), ch. 6: Managing Quality · Reading · Other, textbook chapter; PDF pp. 229–284 · for registered students
  • MIT OCW 15.760B Introduction to Operations Management (Spring 2004), Quality · PDF · MIT OpenCourseWare, slides · for registered students
  • Introduction to Business 2e, ch. 10.6: Improving production and operations (quality) · PDF · OpenStax, textbook chapter; pp. 344–346 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
MidtermWeek 10
Course chat

Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

Open this week in the portal
Course plan
  • Week 1: Strategic Role of Operations Management
  • Week 2: Operations Management Processes and Typologies
  • Week 3: Operations Performance Objectives
  • Week 4: The Three Es and Value Optimisation
  • Week 5: Process Design, Mapping, and Flowcharting
  • Week 6: Lean Operations and Waste Reduction
  • Week 7: Business Process Reengineering (BPR)
  • Midterm: Midterm evaluation
  • Week 9: Total Quality Management (TQM) Philosophy
  • Week 10: Quality Improvement Tools and Techniques
  • Week 11: Emerging Technologies in Quality and Operations Management
  • Week 12: Applying Operations Management in practice: case studies
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
Back to the course
Scroll