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Level 4 Diploma in Business Management

Communicating externally: marketing, public relations, newsletters and press releases

BM403 · Communication in Business — Week 13 of 16

CourseBM403
Week13 of 16
SemesterI
TutorOnline in the course chat

This week’s topics

Communicating externally: marketing, public relations, newsletters and press releases

  1. Marketing
  2. Public relations
  3. Newsletters
  4. Press releases

What you will be able to do

  • 4.2 Compare ways in which a business communicates externally.

Activity

Start with this week’s 3 videos, then discuss how they apply to this week’s topic and note one example from a real business.

Study materials

Videos

  • Social media and communities · Oak National Academy, Key Stage 4 (GCSE level) · for registered students
  • Search engines and results rankings · Oak National Academy, Key Stage 3 (lower secondary level) · for registered students
  • Features of a blog · Oak National Academy, Key Stage 3 (lower secondary level) · for registered students

Further resources

  • Principles of Marketing, ch. 13.1: The promotion mix · PDF · OpenStax (2023); pp. 434–441 · for registered students
  • Principles of Marketing, ch. 16.2: Social media and mobile marketing · PDF · OpenStax (2023); pp. 544–552 · for registered students
  • Workplace Software and Skills, ch. 8.3: Creating content with a CMS (blogs) · PDF · OpenStax (2023). Large file (290 MB); pp. 532–545 · for registered students
  • Consumer Heterogeneity and Paid Search Effectiveness: A Large-Scale Field Experiment · Open-access article · Blake et al. (2015), Econometrica. eBay switched off search adverts to measure what they were really worth: a lesson in ad analytics. · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Course chat

Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

Open this week in the portal
Course plan
  • Week 1: The concept of business communication as a process
  • Week 2: Models of communication: Berlo, Shannon and Weaver, and Sch…
  • Week 3: Linear, interactional and transactional communication model…
  • Week 4: Why effective communication matters to a business: change, …
  • Week 5: Elements of communication: source and receiver, medium, cod…
  • Week 6: Effective verbal and non-verbal communication
  • Week 7: Effective written and digital communication
  • Week 8: Midterm evaluation
  • Week 9: Internal communication: sharing information, giving feedbac…
  • Week 10: Ways a business communicates internally: tools and inter- a…
  • Week 11: Internal stakeholder analysis and internal barriers to effe…
  • Week 12: External communication: placing and receiving orders and se…
  • Week 13: Communicating externally: marketing, public relations, news…
  • Week 14: External stakeholder analysis and external barriers to effe…
  • Week 15: Review and coursework completion
  • Week 16: Final evaluation and project assessment
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