Ways a business communicates internally: tools and inter- and cross-function communication

This week’s topics

Ways a business communicates internally: tools and inter- and cross-function communication

1. Tools: emails, briefings, meetings, intranet
2. Inter and cross function communication

What you will be able to do

• 3.2 Compare ways in which a business communicates internally.

Activity

Start with this week’s video, then discuss how they apply to this week’s topic and note one example from a real business.

Study materials

Videos

• The modern world of work · Oak National Academy, Key Stage 4 (GCSE level) · for registered students

Further resources

• Workplace Software and Skills, ch. 2.6: Collaboration tools · PDF · OpenStax (2023), email, chat and video tools used together or at different times. Large file (290 MB); pp. 121–127 · for registered students
• Workplace Software and Skills, ch. 15.1: Microsoft 365 collaboration and integration · PDF · OpenStax (2023), shared tools for remote and hybrid teams. Large file (290 MB); pp. 954–961 · for registered students
• Introduction to Business 2e, ch. 13.1: Transforming businesses through information · PDF · OpenStax (2026), why digital tools matter to business; pp. 438–442 · for registered students
• The effects of remote work on collaboration among information workers · Open-access article · Yang et al. (2022), Nature Human Behaviour. Microsoft study of how remote work shifted staff from synchronous (calls, meetings) to asynchronous channels (email, chat). · for registered students