This week’s topics
Effective written and digital communication
- Written communication
- Digital communication
- Source and receiver
- Feedback
What you will be able to do
- 2.1 Explain different elements of communication.
- 2.3 Demonstrate effective written communication.
Activity
Start with this week’s 4 videos, then discuss how they apply to this week’s topic and note one example from a real business.
Study materials
Videos
- What is digital media and how is it different? · Oak National Academy, Key Stage 4 (GCSE level) · for registered students
- Tools for presenting information · Oak National Academy, Key Stage 4 (GCSE level) · for registered students
- Conceptualising letter-writing and understanding the letter form · Oak National Academy, Key Stage 4 (GCSE level) · plays on Oak’s website · for registered students
- Considering and evaluating persuasive letters · Oak National Academy, Key Stage 4 (GCSE level) · plays on Oak’s website · for registered students
Further resources
- Business Communication for Success, ch. 9.1–9.2: E-mail, memos and letters · PDF · Saylor (2012), layout, purpose and register of business letters and emails; pp. 324–339 · for registered students
- Business Communication for Success, ch. 4.5: Principles of written communication · PDF · Saylor (2012), clarity, purpose and audience; use to evaluate a letter; pp. 142–147 · for registered students
- Workplace Software and Skills, ch. 8.5: Social media in business · PDF · OpenStax (2023), social media, blogs and vlogs at work. Large file (290 MB); pp. 552–559 · for registered students
- Two minute training significantly increases professional formatting in student emails · Open-access article · Aguilar-Roca et al. (2009), IJ-SoTL. The basics of a professional email or letter: subject, greeting, register, sign-off. · for registered students
- Request Strategies in Professional E-Mail Correspondence · Open-access article · Leopold (2015), TESL Canada Journal. How real workplace emails make polite requests, with phrases learners can borrow for work and study. · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
