This week’s topics
Internal communication: sharing information, giving feedback and resolving conflict
- Internal communication: information sharing
- Receiving and giving feedback
- Conflict resolution
What you will be able to do
- 3.1 Explain what is meant by the term ‘internal communication.’
Activity
Start with this week’s 3 videos, then discuss how they apply to this week’s topic and note one example from a real business.
Study materials
Videos
- Managing conflict · Oak National Academy, Key Stage 3 (lower secondary level) · for registered students
- Social media and conflict · Oak National Academy, Key Stage 4 (GCSE level) · for registered students
- Moving discussions forward by responding and asking questions · Oak National Academy, Key Stage 3 (lower secondary level) · plays on Oak’s website · for registered students
Further resources
- Business Communication for Success, ch. 16.6: Conflict in the work environment · PDF · Saylor (2012), handling conflict calmly; pp. 637–644 · for registered students
- Organizational Behavior, ch. 14.1–14.3: Conflict, its causes and resolution · PDF · OpenStax (2019); pp. 394–405 · for registered students
- Organizational Behavior, ch. 8.3: Feedback · PDF · OpenStax (2019), why feedback improves performance; p. 233 · for registered students
- Business Communication for Success, ch. 19.4: Business and professional meetings · PDF · Saylor (2012), running and taking part in meetings; pp. 747–756 · for registered students
- Workplace Dispute Resolution and the Management of Individual Conflict: Five Case Studies · Open-access article · Saundry & Wibberley (2014), Acas Research Paper 06/14. Five real organisations: how trust, line managers, HR and mediation repaired or worsened employee relations. · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
