Effective verbal and non-verbal communication

This week’s topics

Effective verbal and non-verbal communication

1. Pitch and tone of voice
2. Body language
3. Listening skills
4. Emotional intelligence
5. Face to face

What you will be able to do

• 2.2 Demonstrate effective verbal and non-verbal communication.

Activity

Start with this week’s 4 videos, then discuss how they apply to this week’s topic and note one example from a real business.

Study materials

Videos

• Mastering vocal techniques in public speaking · Oak National Academy, Key Stage 4 (GCSE level) · plays on Oak’s website · for registered students
• Using non-verbal features to present a speech effectively · Oak National Academy, Key Stage 4 (GCSE level) · plays on Oak’s website · for registered students
• Working together: productive discussions and active listening skills · Oak National Academy, Key Stage 3 (lower secondary level) · plays on Oak’s website · for registered students
• Delivering a presentation confidently · Oak National Academy, Key Stage 4 (GCSE level) · plays on Oak’s website · for registered students

Further resources

• Business Communication for Success, ch. 2.3: Principles of verbal communication · PDF · Saylor (2012), words, language and etiquette; pp. 47–55 · for registered students
• Business Communication for Success, ch. 11.2: Types of nonverbal communication · PDF · Saylor (2012), body language, eye contact, voice, appearance; pp. 427–438 · for registered students
• Organizational Behavior, ch. 11.5: Talking, listening, reading and writing · PDF · OpenStax (2019), active listening and checking understanding; pp. 313–319 · for registered students
• Empathic nonverbal behavior increases ratings of both warmth and competence · Open-access article · Kraft-Todd et al. (2017), PLOS ONE. Eye contact, open posture and nods made the same spoken message seem warmer and more competent. · for registered students
• Leaders with lower-pitched voices: perceptions of competence, strength and age · Open-access article · Klofstad et al. (2015), PLOS ONE. Shows how voice pitch shapes judgements of a speaker's competence and leadership. · for registered students