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Level 7 Diploma in Health and Social Care Management

Continuous Quality Improvement and Service Transformation

HSC705 · Leading Change in Health and Social Care — Week 11 of 16

CourseHSC705
Week11 of 16
SemesterII
TutorOnline in the course chat

This week’s topics

Continuous Quality Improvement and Service Transformation

  1. Plan-Do-Study-Act (PDSA) cycles
  2. Human-centred service redesign
  3. Evidence-based pathway optimization
  4. Long-term sustainability and scale of innovations
  5. Plan-Do-Study-Act (PDSA) cycle explained using an example quality improvement project
  6. PFCC toolkit: what is Patient and Family-Centred Care and why is it needed?
  7. QI Basics: Model for Improvement PDSA

What you will be able to do

  • 5.6 Suggest ways in which the health and social care service could improve quality of service provision.

Activity

Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: suggest ways in which the health and social care service could improve quality of service provision.

Study materials

Videos

  • Plan-Do-Study-Act (PDSA) cycle explained using an example quality improvement project · YouTube · Carol Forde-Johnston · 15 min · for registered students
  • PFCC toolkit: what is Patient and Family-Centred Care and why is it needed? · YouTube · The King's Fund · 5 min · for registered students
  • QI Basics: Model for Improvement PDSA · YouTube · Stratis Health · 30 min · for registered students
  • Quality improvement and patient empowerment: how technology can facilitate a new era of care · YouTube · The King's Fund · 50 min · for registered students

Further resources

  • Leading Large Scale Change: a practical guide (NHS England, 2018) · PDF · Other, guidance; 123 pages · for registered students
  • A promise to learn – a commitment to act (Berwick review into patient safety, 2013) · Reading · GOV.UK, report · for registered students
  • CQC: Assessment framework (quality statements) · Reading · Other, guidance · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 10Week 12
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Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

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Course plan
  • Week 1: Governance, Standards and Regulatory Accountability
  • Week 2: Measuring and Evaluating Healthcare Quality
  • Week 3: Quality Management Systems and Implementation Barriers
  • Week 4: Drivers of Sectoral Change and Strategic Need
  • Week 5: Theoretical Models of Change Management
  • Week 6: Change Planning Tools and Strategy Formulation
  • Week 7: Risk Governance and Change Monitoring Frameworks
  • Midterm: Midterm evaluation
  • Week 9: Stakeholder Analysis and Resistance Management
  • Week 10: Evaluating Quality Systems, Policies and Governance
  • Week 11: Continuous Quality Improvement and Service Transformation
  • Week 12: Applying Leading Change in Health and Social Care in practi…
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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