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Level 7 Diploma in Health and Social Care Management

Measuring and Evaluating Healthcare Quality

HSC705 · Leading Change in Health and Social Care — Week 2 of 16

CourseHSC705
Week2 of 16
SemesterII
TutorOnline in the course chat

This week’s topics

Measuring and Evaluating Healthcare Quality

  1. Clinical audit methodologies
  2. Patient-reported outcome measures (PROMs)
  3. Balanced scorecards and KPI benchmarking
  4. Qualitative patient experience evaluation
  5. The difference between research, quality improvement, service evaluation and audit in healthcare
  6. Dr Alf Collins: Measuring what matters to patients at the frontline

What you will be able to do

  • 1.4 Analyse methods for evaluating health and social care quality of service provision.
  • 2.1 Explain ways in which quality can be measured in health and social care.

Activity

Start with this week’s 2 videos, then: Seminar, guided reading and a short written task: analyse methods for evaluating health and social care quality of service provision.

Study materials

Videos

  • The difference between research, quality improvement, service evaluation and audit in healthcare · YouTube · Carol Forde-Johnston · 12 min · for registered students
  • Dr Alf Collins: Measuring what matters to patients at the frontline · YouTube · The Health Foundation · 10 min · for registered students
  • Measuring what matters to patients: concepts and cases · YouTube · The Health Foundation · 13 min · for registered students

Further resources

  • CQC: Assessment framework (quality statements) · Reading · Other, guidance · for registered students
  • Principles of Accounting, Volume 2: Managerial Accounting, ch. 12: Balanced Scorecard and Other Performance Measures · PDF · OpenStax, textbook chapter; pp. 565–604 · for registered students
  • People's experience in adult social care services (NICE guideline NG86, 2018) · Reading · Nice, guidance · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 1Week 3
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Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

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Course plan
  • Week 1: Governance, Standards and Regulatory Accountability
  • Week 2: Measuring and Evaluating Healthcare Quality
  • Week 3: Quality Management Systems and Implementation Barriers
  • Week 4: Drivers of Sectoral Change and Strategic Need
  • Week 5: Theoretical Models of Change Management
  • Week 6: Change Planning Tools and Strategy Formulation
  • Week 7: Risk Governance and Change Monitoring Frameworks
  • Midterm: Midterm evaluation
  • Week 9: Stakeholder Analysis and Resistance Management
  • Week 10: Evaluating Quality Systems, Policies and Governance
  • Week 11: Continuous Quality Improvement and Service Transformation
  • Week 12: Applying Leading Change in Health and Social Care in practi…
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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