Leading Change in Health and Social Care

Course Description

The aim of this unit is to help learners develop an understanding of theories of change management and how they apply to contemporary organisations in the globalised world, with the identification and use of change models. The unit also explores different perspectives affecting health and social care service quality and how this is evaluated in order to empower and involve users of services.

Course Objectives

The aim of this unit is to help learners develop an understanding of theories of change management and how they apply to contemporary organisations in the globalised world, with the identification and use of change models. The unit also explores different perspectives affecting health and social care service quality and how this is evaluated in order to empower and involve users of services.

Key Topics

1. LO1: Understand perspectives of quality in health and social care services.
2. LO2: Understand strategies for achieving quality in health and social care services
3. LO3: Understand the principles of change management in health and social care settings.
4. LO4: Be able to create a plan and implement effective change within a health and social care organisation.
5. LO5: Be able to analyse stakeholder responses to organisational change.

Course Outline

Learning Outcomes

1. LO1 Understand perspectives of quality in health and social care services.
2. 1.1 Explain stakeholder roles in relation to quality and standards in health and social care settings.
3. 1.2 Explore the role of external agencies in setting and maintaining standards.
4. 1.3 Evaluate the impact of poor quality and standards on health and social care.
5. 1.4 Analyse methods for evaluating health and social care quality of service provision.
6. LO2 Understand strategies for achieving quality in health and social care services
7. 2.1 Explain ways in which quality can be measured in health and social care.
8. 2.2 Evaluate approaches to implementing quality systems.
9. 2.3 Analyse barriers to delivery of quality health and social care services.
10. LO3 Understand the principles of change management in health and social care settings.
11. 3.1 Analyse factors that drive change.
12. 3.2 Describe underpinning theories of change management.
13. 3.3 Describe approaches, tools and techniques that support the change process.
14. 3.4 Explain the importance of effective change management for service provision.
15. LO4 Be able to create a plan and implement effective change within a health and social care organisation.
16. 4.1 Assess and select relevant tools and techniques to implement and manage change.
17. 4.2 Develop a plan to implement a change in an organisation.
18. 4.3 Develop measures to monitor and evaluate progress of the change plan.
19. LO5 Be able to analyse stakeholder responses to organisational change.
20. 5.1 Assess possible risks associated with an organisation’s change process.
21. 5.2 Apply a stakeholder analysis to understand possible resistance to change.
22. 5.3 Critically appraise relevant strategies to manage resistance to change in organisations.
23. 5.4 Evaluate effectiveness of quality systems, policies and procedures used in a health and social care setting.
24. 5.5 Analyse factors that influence the achievement of quality in the health and social care provision.
25. 5.6 Suggest ways in which the health and social care service could improve quality of service provision.