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Level 7 Diploma in Health and Social Care Management

Stakeholder Analysis and Resistance Management

HSC705 · Leading Change in Health and Social Care — Week 9 of 16

CourseHSC705
Week9 of 16
SemesterII
TutorOnline in the course chat

This week’s topics

Stakeholder Analysis and Resistance Management

  1. Power-interest matrix segmentation
  2. Psychological contracts and sources of resistance
  3. Kotter and Schlesinger’s resistance strategies
  4. Co-design and clinical champion engagement
  5. A critical review of resistance to change in organisations
  6. System Stakeholders and the Power Matrix | Connected Leadership with Peter Boyd

What you will be able to do

  • 5.2 Apply a stakeholder analysis to understand possible resistance to change.
  • 5.3 Critically appraise relevant strategies to manage resistance to change in organisations.

Activity

Start with this week’s 2 videos, then: Seminar, guided reading and a short written task: apply a stakeholder analysis to understand possible resistance to change.

Study materials

Videos

  • A critical review of resistance to change in organisations · YouTube · Galton College · 19 min · for registered students
  • How to handle resistance to change in a care home · YouTube · We Lead · 13 min · for registered students
  • Resistance to Change in Organisations · YouTube · Galton College · 19 min · for registered students

Further resources

  • Leading Large Scale Change: a practical guide (NHS England, 2018) · PDF · Other, guidance; 123 pages · for registered students
  • Organizational Behavior, ch. 14: Organizational Structure and Change · PDF · Saylor Academy, textbook chapter; pp. 593–639 · for registered students
  • Business Ethics, ch. 3: Defining and Prioritizing Stakeholders · PDF · OpenStax, textbook chapter; pp. 69–92 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
MidtermWeek 10
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Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

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Course plan
  • Week 1: Governance, Standards and Regulatory Accountability
  • Week 2: Measuring and Evaluating Healthcare Quality
  • Week 3: Quality Management Systems and Implementation Barriers
  • Week 4: Drivers of Sectoral Change and Strategic Need
  • Week 5: Theoretical Models of Change Management
  • Week 6: Change Planning Tools and Strategy Formulation
  • Week 7: Risk Governance and Change Monitoring Frameworks
  • Midterm: Midterm evaluation
  • Week 9: Stakeholder Analysis and Resistance Management
  • Week 10: Evaluating Quality Systems, Policies and Governance
  • Week 11: Continuous Quality Improvement and Service Transformation
  • Week 12: Applying Leading Change in Health and Social Care in practi…
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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