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Level 6 Diploma in Health and Social Care Management

Applying Managing Quality in Health and Social Care Settings in practice: case studies

HSC602 · Managing Quality in Health and Social Care Settings — Week 12 of 16

CourseHSC602
Week12 of 16
SemesterI
TutorOnline in the course chat

This week’s topics

Applying Managing Quality in Health and Social Care Settings in practice: case studies

  1. Case analysis
  2. Linking theory to practice
  3. Evaluating evidence
  4. "From Still Not Safe to Safety Ready" | Don Berwick Keynote Address at IHI Congress 2024

What you will be able to do

  • 1.3 Evaluate the impact of poor quality and standards on health and social care provision.
  • 2.2 Evaluate approaches to implementing quality systems.
  • 2.3 Analyse barriers to the delivery of quality in health and social care services.
  • 3.1 Evaluate effectiveness of quality systems, policies and procedures used in a health and social care setting.
  • 3.2 Analyse factors that influence the achievement of quality in the health and social care provision.
  • 4.1 Discuss the contribution of service users in evaluating service provision in health and social care.
  • 4.2 Evaluate methods for assessing health and social care quality of service provision.

Activity

Start with this week’s video, then: Case-study workshop: apply the unit’s concepts to a real or realistic case and evaluate the outcome.

Study materials

Videos

  • "From Still Not Safe to Safety Ready" | Don Berwick Keynote Address at IHI Congress 2024 · YouTube · Institute for Healthcare Improvement - IHI · 51 min · for registered students
  • Devi Shetty: Achieving high quality health care at lower cost · YouTube · Nuffield Trust · 17 min · for registered students
  • Don Berwick: Improving the safety of patients in England (full presentation) · YouTube · The King's Fund · 29 min · for registered students

Further resources

  • Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry (Francis Report, 2013) · Reading · GOV.UK, report · for registered students
  • Transforming care: a national response to Winterbourne View Hospital (DH, 2012) · Reading · GOV.UK, report · for registered students
  • CQC: Assessment framework (quality statements) · Reading · Other, guidance · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 11Week 13
Course chat

Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

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Course plan
  • Week 1: Stakeholder Perspectives and Quality Roles
  • Week 2: External Regulatory Bodies and Statutory Standards
  • Week 3: System Failures and Impacts of Substandard Care
  • Week 4: Measurement and Metrics in Quality Assurance
  • Week 5: Implementing Quality Systems and Methodologies
  • Week 6: Barriers and Influencing Factors in Quality Delivery
  • Week 7: Evaluating Quality Systems, Policies, and Procedures
  • Midterm: Midterm evaluation
  • Week 9: Service User Voice and Co-Production in Quality
  • Week 10: Methods for Assessing Service Provision Quality
  • Week 11: Strategic Quality Improvement and Transformation
  • Week 12: Applying Managing Quality in Health and Social Care Setting…
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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