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Level 6 Diploma in Health and Social Care Management

Service User Voice and Co-Production in Quality

HSC602 · Managing Quality in Health and Social Care Settings — Week 9 of 16

CourseHSC602
Week9 of 16
SemesterI
TutorOnline in the course chat

This week’s topics

Service User Voice and Co-Production in Quality

  1. Patient-reported experience measures (PREMs)
  2. Co-design and co-production strategies
  3. Complaints and feedback mechanisms
  4. Expert-by-experience evaluation panels
  5. Patient and public involvement in rapid evaluation: what it means and how it can be done
  6. EBCD 11: Running a patient-feedback event in experience-based co-design
  7. Barker Commission expert by experience: Becky Huxtable

What you will be able to do

  • 4.1 Discuss the contribution of service users in evaluating service provision in health and social care.

Activity

Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: discuss the contribution of service users in evaluating service provision in health and social care.

Study materials

Videos

  • Patient and public involvement in rapid evaluation: what it means and how it can be done · YouTube · The Health Foundation · 62 min · for registered students
  • EBCD 11: Running a patient-feedback event in experience-based co-design · YouTube · The King's Fund · 3 min · for registered students
  • Barker Commission expert by experience: Becky Huxtable · YouTube · The King's Fund · 5 min · for registered students
  • EBCD 1: What is experience-based co-design? · YouTube · The King's Fund · 2 min · for registered students
  • EBCD 13: Running co-design groups · YouTube · The King's Fund · 3 min · for registered students
  • EBCD 12: Running the joint patient-staff event · YouTube · The King's Fund · 3 min · for registered students
  • EBCD 8: Interviewing and filming patients for experience-based co-design · YouTube · The King's Fund · 2 min · for registered students

Further resources

  • People's experience in adult social care services (NICE guideline NG86, 2018) · Reading · Nice, guidance · for registered students
  • CQC: Assessment framework (quality statements) · Reading · Other, guidance · for registered students
  • A promise to learn – a commitment to act (Berwick review into patient safety, 2013) · Reading · GOV.UK, report · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
MidtermWeek 10
Course chat

Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

Open this week in the portal
Course plan
  • Week 1: Stakeholder Perspectives and Quality Roles
  • Week 2: External Regulatory Bodies and Statutory Standards
  • Week 3: System Failures and Impacts of Substandard Care
  • Week 4: Measurement and Metrics in Quality Assurance
  • Week 5: Implementing Quality Systems and Methodologies
  • Week 6: Barriers and Influencing Factors in Quality Delivery
  • Week 7: Evaluating Quality Systems, Policies, and Procedures
  • Midterm: Midterm evaluation
  • Week 9: Service User Voice and Co-Production in Quality
  • Week 10: Methods for Assessing Service Provision Quality
  • Week 11: Strategic Quality Improvement and Transformation
  • Week 12: Applying Managing Quality in Health and Social Care Setting…
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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