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Managing Quality in Health and Social Care Settings

HSC602

Course CodeHSC602
ECTS

Course Description

The aim of this unit is to develop learners’ understanding of different perspectives of quality in relation to health and social care service provision. The unit also addresses how this is evaluated in order to improve services and empower and involve service users.

Course Objectives

The aim of this unit is to develop learners’ understanding of different perspectives of quality in relation to health and social care service provision. The unit also addresses how this is evaluated in order to improve services and empower and involve service users.

Key Topics

  1. LO1: Understand perspectives of quality in health and social care services.
  2. LO2: Understand strategies for achieving quality in health and social care services.
  3. LO3: Understand the efficacy of systems, policies and procedures in health and social care services.
  4. LO4: Understand methods used to evaluate quality of service provision in health and social care.

Course Outline

WeekTopics
1Stakeholder Perspectives and Quality Roles
2External Regulatory Bodies and Statutory Standards
3System Failures and Impacts of Substandard Care
4Measurement and Metrics in Quality Assurance
5Implementing Quality Systems and Methodologies
6Barriers and Influencing Factors in Quality Delivery
7Evaluating Quality Systems, Policies, and Procedures
MidtermMidterm evaluation
9Service User Voice and Co-Production in Quality
10Methods for Assessing Service Provision Quality
11Strategic Quality Improvement and Transformation
12Applying Managing Quality in Health and Social Care Settings in practice: case studies
13Assignment workshop: research, planning and referencing
14Assignment workshop: drafting, feedback and improvement
15Review and coursework completion
FinalFinal assessment and submission

Learning Outcomes

  1. LO1 Understand perspectives of quality in health and social care services.
  2. 1.1 Explain stakeholder roles in relation to quality and standards in health and social care settings.
  3. 1.2 Explore the role of external agencies in setting and maintaining standards.
  4. 1.3 Evaluate the impact of poor quality and standards on health and social care provision.
  5. LO2 Understand strategies for achieving quality in health and social care services.
  6. 2.1 Explain ways in which quality can be measured in health and social care.
  7. 2.2 Evaluate approaches to implementing quality systems.
  8. 2.3 Analyse barriers to the delivery of quality in health and social care services.
  9. LO3 Understand the efficacy of systems, policies and procedures in health and social care services.
  10. 3.1 Evaluate effectiveness of quality systems, policies and procedures used in a health and social care setting.
  11. 3.2 Analyse factors that influence the achievement of quality in the health and social care provision.
  12. 3.3 Suggest ways in which health and social care services could improve quality of service provision.
  13. LO4 Understand methods used to evaluate quality of service provision in health and social care.
  14. 4.1 Discuss the contribution of service users in evaluating service provision in health and social care.
  15. 4.2 Evaluate methods for assessing health and social care quality of service provision.
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