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Level 6 Diploma in Health and Social Care Management

Evaluating Quality Systems, Policies, and Procedures

HSC602 · Managing Quality in Health and Social Care Settings — Week 7 of 16

CourseHSC602
Week7 of 16
SemesterI
TutorOnline in the course chat

This week’s topics

Evaluating Quality Systems, Policies, and Procedures

  1. Standard operating procedure (SOP) efficacy
  2. Internal quality auditing
  3. Incident reporting and root cause analysis
  4. Policy review and compliance cycles
  5. Root Cause Analysis
  6. NSW Health Incident Analysis

What you will be able to do

  • 3.1 Evaluate effectiveness of quality systems, policies and procedures used in a health and social care setting.

Activity

Start with this week’s 2 videos, then: Seminar, guided reading and a short written task: evaluate effectiveness of quality systems, policies and procedures used in a health and social care setting.

Study materials

Videos

  • Root Cause Analysis · YouTube · Clinical Excellence Commission · 11 min · for registered students
  • NSW Health Incident Analysis · YouTube · Clinical Excellence Commission · 15 min · for registered students
  • Changes to serious incident management in NSW - Presentation · YouTube · Clinical Excellence Commission · 13 min · for registered students
  • Presentation - Serious Corporate Incident Management Process · YouTube · Clinical Excellence Commission · 5 min · for registered students

Further resources

  • CQC: Assessment framework (quality statements) · Reading · Other, guidance · for registered students
  • Reporting accidents and incidents at work: a brief guide to RIDDOR (HSE, INDG453) · PDF · GOV.UK, guidance · for registered students
  • A promise to learn – a commitment to act (Berwick review into patient safety, 2013) · Reading · GOV.UK, report · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 6Midterm
Course chat

Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

Open this week in the portal
Course plan
  • Week 1: Stakeholder Perspectives and Quality Roles
  • Week 2: External Regulatory Bodies and Statutory Standards
  • Week 3: System Failures and Impacts of Substandard Care
  • Week 4: Measurement and Metrics in Quality Assurance
  • Week 5: Implementing Quality Systems and Methodologies
  • Week 6: Barriers and Influencing Factors in Quality Delivery
  • Week 7: Evaluating Quality Systems, Policies, and Procedures
  • Midterm: Midterm evaluation
  • Week 9: Service User Voice and Co-Production in Quality
  • Week 10: Methods for Assessing Service Provision Quality
  • Week 11: Strategic Quality Improvement and Transformation
  • Week 12: Applying Managing Quality in Health and Social Care Setting…
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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