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Level 6 Diploma in Health and Social Care Management

Strategic Quality Improvement and Transformation

HSC602 · Managing Quality in Health and Social Care Settings — Week 11 of 16

CourseHSC602
Week11 of 16
SemesterI
TutorOnline in the course chat

This week’s topics

Strategic Quality Improvement and Transformation

  1. Quality improvement plans (QIPs)
  2. Change management frameworks
  3. Embedding institutional learning cultures
  4. Sustaining long-term quality gains
  5. Quality Improvement and Service Improvement Projects for Nurses
  6. Top Change Management Models Explained | Lewin, Kotter & ADKAR Frameworks
  7. How do you spread quality improvement?

What you will be able to do

  • 3.3 Suggest ways in which health and social care services could improve quality of service provision.

Activity

Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: suggest ways in which health and social care services could improve quality of service provision.

Study materials

Videos

  • Quality Improvement and Service Improvement Projects for Nurses · YouTube · Carol Forde-Johnston · 33 min · for registered students
  • Top Change Management Models Explained | Lewin, Kotter & ADKAR Frameworks · YouTube · Six Sigma Global Institute · 5 min · for registered students
  • How do you spread quality improvement? · YouTube · Institute for Healthcare Improvement - IHI · 3 min · for registered students
  • Dr John Dean: Making a serious and sustained commitment to quality improvement · YouTube · The King's Fund · 19 min · for registered students
  • Quality improvement in practice: lessons from mental health · YouTube · The King's Fund · 6 min · for registered students

Further resources

  • Principles of Management, ch. 10.2–10.3: Organisational change and managing change · PDF · OpenStax, textbook chapter; pp. 278–298 · for registered students
  • Leadership for a collaborative and inclusive future (Messenger review, 2022) · Reading · GOV.UK, report · for registered students
  • Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry (Francis Report, 2013) · Reading · GOV.UK, report · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
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Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

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Course plan
  • Week 1: Stakeholder Perspectives and Quality Roles
  • Week 2: External Regulatory Bodies and Statutory Standards
  • Week 3: System Failures and Impacts of Substandard Care
  • Week 4: Measurement and Metrics in Quality Assurance
  • Week 5: Implementing Quality Systems and Methodologies
  • Week 6: Barriers and Influencing Factors in Quality Delivery
  • Week 7: Evaluating Quality Systems, Policies, and Procedures
  • Midterm: Midterm evaluation
  • Week 9: Service User Voice and Co-Production in Quality
  • Week 10: Methods for Assessing Service Provision Quality
  • Week 11: Strategic Quality Improvement and Transformation
  • Week 12: Applying Managing Quality in Health and Social Care Setting…
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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