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Level 6 Diploma in Health and Social Care Management

Methods for Assessing Service Provision Quality

HSC602 · Managing Quality in Health and Social Care Settings — Week 10 of 16

CourseHSC602
Week10 of 16
SemesterI
TutorOnline in the course chat

This week’s topics

Methods for Assessing Service Provision Quality

  1. Peer review and observational audits
  2. External accreditation processes
  3. Patient-reported outcome measures (PROMs)
  4. Comparative sector benchmarking
  5. A realist synthesis of PROMs feedback to improve the care of individual patients
  6. Types of Benchmarking Processes for Business Strategy

What you will be able to do

  • 4.2 Evaluate methods for assessing health and social care quality of service provision.

Activity

Start with this week’s 2 videos, then: Seminar, guided reading and a short written task: evaluate methods for assessing health and social care quality of service provision.

Study materials

Videos

  • A realist synthesis of PROMs feedback to improve the care of individual patients · YouTube · National Centre for Research Methods (NCRM) · 25 min · for registered students
  • Types of Benchmarking Processes for Business Strategy · YouTube · Professor Wolters · 7 min · for registered students
  • Benchmarking Techniques for Strategy Development · YouTube · Galton College · 41 min · for registered students
  • The use of benchmarking in developing strategy · YouTube · Galton College · 8 min · for registered students

Further resources

  • CQC: Assessment framework (quality statements) · Reading · Other, guidance · for registered students
  • Patients' perceptions of service quality in China: an investigation using SERVQUAL · Reading · Reading, article · for registered students
  • CQC: Regulations for service providers and managers · Reading · Other, guidance · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 9Week 11
Course chat

Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

Open this week in the portal
Course plan
  • Week 1: Stakeholder Perspectives and Quality Roles
  • Week 2: External Regulatory Bodies and Statutory Standards
  • Week 3: System Failures and Impacts of Substandard Care
  • Week 4: Measurement and Metrics in Quality Assurance
  • Week 5: Implementing Quality Systems and Methodologies
  • Week 6: Barriers and Influencing Factors in Quality Delivery
  • Week 7: Evaluating Quality Systems, Policies, and Procedures
  • Midterm: Midterm evaluation
  • Week 9: Service User Voice and Co-Production in Quality
  • Week 10: Methods for Assessing Service Provision Quality
  • Week 11: Strategic Quality Improvement and Transformation
  • Week 12: Applying Managing Quality in Health and Social Care Setting…
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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