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Level 6 Diploma in Health and Social Care Management

System Failures and Impacts of Substandard Care

HSC602 · Managing Quality in Health and Social Care Settings — Week 3 of 16

CourseHSC602
Week3 of 16
SemesterI
TutorOnline in the course chat

This week’s topics

System Failures and Impacts of Substandard Care

  1. Clinical negligence and avoidable patient harm
  2. Institutional failure and public inquiry analysis
  3. Financial liabilities and legal sanctions
  4. Erosion of public confidence
  5. Quality of Care
  6. What happens when health and social care don't join up? Betty and Bert's story
  7. FIXING THE HEALTH CARE SYSTEM FROM WITHIN

What you will be able to do

  • 1.3 Evaluate the impact of poor quality and standards on health and social care provision.

Activity

Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: evaluate the impact of poor quality and standards on health and social care provision.

Study materials

Videos

  • Quality of Care · YouTube · David Bishai · 21 min · for registered students
  • What happens when health and social care don't join up? Betty and Bert's story · YouTube · The King's Fund · 3 min · for registered students
  • FIXING THE HEALTH CARE SYSTEM FROM WITHIN · YouTube · Harvard University · 30 min · for registered students

Further resources

  • Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry (Francis Report, 2013) · Reading · GOV.UK, report · for registered students
  • Transforming care: a national response to Winterbourne View Hospital (DH, 2012) · Reading · GOV.UK, report · for registered students
  • Montgomery v Lanarkshire Health Board [2015] UKSC 11 · PDF · Other, case law; 28 pages · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 2Week 4
Course chat

Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

Open this week in the portal
Course plan
  • Week 1: Stakeholder Perspectives and Quality Roles
  • Week 2: External Regulatory Bodies and Statutory Standards
  • Week 3: System Failures and Impacts of Substandard Care
  • Week 4: Measurement and Metrics in Quality Assurance
  • Week 5: Implementing Quality Systems and Methodologies
  • Week 6: Barriers and Influencing Factors in Quality Delivery
  • Week 7: Evaluating Quality Systems, Policies, and Procedures
  • Midterm: Midterm evaluation
  • Week 9: Service User Voice and Co-Production in Quality
  • Week 10: Methods for Assessing Service Provision Quality
  • Week 11: Strategic Quality Improvement and Transformation
  • Week 12: Applying Managing Quality in Health and Social Care Setting…
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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