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Level 6 Diploma in Health and Social Care Management

Measurement and Metrics in Quality Assurance

HSC602 · Managing Quality in Health and Social Care Settings — Week 4 of 16

CourseHSC602
Week4 of 16
SemesterI
TutorOnline in the course chat

This week’s topics

Measurement and Metrics in Quality Assurance

  1. Quantitative clinical outcome measures
  2. Key performance indicators (KPIs)
  3. Healthcare audit metrics
  4. Balanced scorecard applications
  5. Clinical Audit in Healthcare - helpful for healthcare professional interviews
  6. Kaplan and Norton’s Balanced Scorecard - Non-financial performance measurement

What you will be able to do

  • 2.1 Explain ways in which quality can be measured in health and social care.

Activity

Start with this week’s 2 videos, then: Seminar, guided reading and a short written task: explain ways in which quality can be measured in health and social care.

Study materials

Videos

  • Clinical Audit in Healthcare - helpful for healthcare professional interviews · YouTube · Carol Forde-Johnston · 14 min · for registered students
  • Kaplan and Norton’s Balanced Scorecard - Non-financial performance measurement · YouTube · OpenTuition · 10 min · for registered students
  • The difference between research, quality improvement, service evaluation and audit in healthcare · YouTube · Carol Forde-Johnston · 12 min · for registered students
  • Leading Strategy Paper Series: Kaplan and Norton 1992 "The Balanced Scorecard" · YouTube · Glenn Parry · 13 min · for registered students

Further resources

  • CQC: Assessment framework (quality statements) · Reading · Other, guidance · for registered students
  • Principles of Accounting, Volume 2: Managerial Accounting, ch. 12: Balanced Scorecard and Other Performance Measures · PDF · OpenStax, textbook chapter; pp. 565–604 · for registered students
  • Performance of the Belgian health system: report 2024 (KCE) · Reading · Be, report · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 3Week 5
Course chat

Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

Open this week in the portal
Course plan
  • Week 1: Stakeholder Perspectives and Quality Roles
  • Week 2: External Regulatory Bodies and Statutory Standards
  • Week 3: System Failures and Impacts of Substandard Care
  • Week 4: Measurement and Metrics in Quality Assurance
  • Week 5: Implementing Quality Systems and Methodologies
  • Week 6: Barriers and Influencing Factors in Quality Delivery
  • Week 7: Evaluating Quality Systems, Policies, and Procedures
  • Midterm: Midterm evaluation
  • Week 9: Service User Voice and Co-Production in Quality
  • Week 10: Methods for Assessing Service Provision Quality
  • Week 11: Strategic Quality Improvement and Transformation
  • Week 12: Applying Managing Quality in Health and Social Care Setting…
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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