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Level 6 Diploma in Health and Social Care Management

Barriers and Influencing Factors in Quality Delivery

HSC602 · Managing Quality in Health and Social Care Settings — Week 6 of 16

CourseHSC602
Week6 of 16
SemesterI
TutorOnline in the course chat

This week’s topics

Barriers and Influencing Factors in Quality Delivery

  1. Workforce shortages and capacity constraints
  2. Organizational culture and change resistance
  3. Financial and resource limitations
  4. Leadership styles and psychological safety
  5. Challenges of quality improvement in health care
  6. Michael West - Compassionate & Collective Leadership for High Quality Health Care
  7. How to handle resistance to change in a care home

What you will be able to do

  • 2.3 Analyse barriers to the delivery of quality in health and social care services.
  • 3.2 Analyse factors that influence the achievement of quality in the health and social care provision.

Activity

Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: analyse barriers to the delivery of quality in health and social care services.

Study materials

Videos

  • Challenges of quality improvement in health care · YouTube · Harvard Online · 5 min · for registered students
  • Michael West - Compassionate & Collective Leadership for High Quality Health Care · YouTube · Health Quality BC · 42 min · for registered students
  • How to handle resistance to change in a care home · YouTube · We Lead · 13 min · for registered students
  • Michael West: developing cultures of high quality care · YouTube · The King's Fund · 15 min · for registered students

Further resources

  • Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry (Francis Report, 2013) · Reading · GOV.UK, report · for registered students
  • A promise to learn – a commitment to act (Berwick review into patient safety, 2013) · Reading · GOV.UK, report · for registered students
  • Leadership for a collaborative and inclusive future (Messenger review, 2022) · Reading · GOV.UK, report · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 5Week 7
Course chat

Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

Open this week in the portal
Course plan
  • Week 1: Stakeholder Perspectives and Quality Roles
  • Week 2: External Regulatory Bodies and Statutory Standards
  • Week 3: System Failures and Impacts of Substandard Care
  • Week 4: Measurement and Metrics in Quality Assurance
  • Week 5: Implementing Quality Systems and Methodologies
  • Week 6: Barriers and Influencing Factors in Quality Delivery
  • Week 7: Evaluating Quality Systems, Policies, and Procedures
  • Midterm: Midterm evaluation
  • Week 9: Service User Voice and Co-Production in Quality
  • Week 10: Methods for Assessing Service Provision Quality
  • Week 11: Strategic Quality Improvement and Transformation
  • Week 12: Applying Managing Quality in Health and Social Care Setting…
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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