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Level 6 Diploma in Health and Social Care Management

Stakeholder Perspectives and Quality Roles

HSC602 · Managing Quality in Health and Social Care Settings — Week 1 of 16

CourseHSC602
Week1 of 16
SemesterI
TutorOnline in the course chat

This week’s topics

Stakeholder Perspectives and Quality Roles

  1. Defining healthcare quality
  2. Primary and secondary stakeholder expectations
  3. Clinical versus managerial priorities
  4. Accountability and clinical governance
  5. Defining Quality: Aiming for a Better Health Care System
  6. Governance made simple: Funding, roles, routines and oversight that works | Live Webinar

What you will be able to do

  • 1.1 Explain stakeholder roles in relation to quality and standards in health and social care settings.

Activity

Start with this week’s 2 videos, then: Seminar, guided reading and a short written task: explain stakeholder roles in relation to quality and standards in health and social care settings.

Study materials

Videos

  • Defining Quality: Aiming for a Better Health Care System · YouTube · IHI Open School · 5 min · for registered students
  • Governance made simple: Funding, roles, routines and oversight that works | Live Webinar · YouTube · CareTutor · 73 min · for registered students
  • Provide Me with the Right Care: Effective Care · YouTube · Institute for Healthcare Improvement - IHI · 7 min · for registered students

Further resources

  • CQC: Assessment framework (quality statements) · Reading · Other, guidance · for registered students
  • Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry (Francis Report, 2013) · Reading · GOV.UK, report · for registered students
  • Business Ethics, ch. 3: Defining and Prioritizing Stakeholders · PDF · OpenStax, textbook chapter; pp. 69–92 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 2
Course chat

Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

Open this week in the portal
Course plan
  • Week 1: Stakeholder Perspectives and Quality Roles
  • Week 2: External Regulatory Bodies and Statutory Standards
  • Week 3: System Failures and Impacts of Substandard Care
  • Week 4: Measurement and Metrics in Quality Assurance
  • Week 5: Implementing Quality Systems and Methodologies
  • Week 6: Barriers and Influencing Factors in Quality Delivery
  • Week 7: Evaluating Quality Systems, Policies, and Procedures
  • Midterm: Midterm evaluation
  • Week 9: Service User Voice and Co-Production in Quality
  • Week 10: Methods for Assessing Service Provision Quality
  • Week 11: Strategic Quality Improvement and Transformation
  • Week 12: Applying Managing Quality in Health and Social Care Setting…
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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