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Level 6 Diploma in Business Management

Conflict Management and Resolution in Teams

BM601 · Leadership and People Management — Week 11 of 16

CourseBM601
Week11 of 16
SemesterI
TutorOnline in the course chat

This week’s topics

Conflict Management and Resolution in Teams

  1. Thomas-Kilmann conflict mode instrument
  2. Workplace mediation strategies
  3. Psychological safety
  4. Aligning team cohesion with organisational goals
  5. Acas Webinar - Resolving conflict at work and mediation
  6. HR People Pod – Ep 39: Rewriting the rules on workplace conflict - with David Liddle
  7. What Is Psychological Safety?

What you will be able to do

  • 4.3 Analyse ways in which managers can resolve conflicts within a team to achieve organisational goals.

Activity

Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: analyse ways in which managers can resolve conflicts within a team to achieve organisational goals.

Study materials

Videos

  • Acas Webinar - Resolving conflict at work and mediation · YouTube · acasorguk · 32 min · for registered students
  • HR People Pod – Ep 39: Rewriting the rules on workplace conflict - with David Liddle · YouTube · CIPD · 31 min · for registered students
  • What Is Psychological Safety? · YouTube · Harvard Business Review · 8 min · for registered students

Further resources

  • Managing individual conflict in the contemporary British workplace · PDF · Reading, article · for registered students
  • Workplace Dispute Resolution and the Management of Individual Conflict: Five Case Studies · PDF · Reading, article · for registered students
  • Organizational Behavior, ch. 14: Conflict and Negotiations · PDF · OpenStax, textbook chapter; pp. 407–436 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 10Week 12
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Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

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Course plan
  • Week 1: Leadership Fundamentals and Managerial Differences
  • Week 2: Leadership Styles in Organisational Contexts
  • Week 3: Motivation Theories and Strategic Alignment
  • Week 4: Reward Systems and Organisational Leadership
  • Week 5: Monitoring Employee Engagement and Workplace Performance
  • Week 6: Planning Performance Monitoring Systems
  • Week 7: Assessing Individual Development Needs
  • Midterm: Midterm evaluation
  • Week 9: Evaluating Appraisal and Assessment Systems
  • Week 10: Team Building Models and Organisational Benefits
  • Week 11: Conflict Management and Resolution in Teams
  • Week 12: Applying Leadership and People Management in practice: case…
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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